Les Stanford Chevrolet Cadillac

(1,001 reviews)
Visit Les Stanford Chevrolet Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (313) 915-4644 (313) 915-4644
Used (313) 731-6430 (313) 731-6430
Service (313) 731-0678 (313) 731-0678

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Les Stanford Chevrolet Cadillac from DealerRater.

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This dealership accepts money on behalf of customers,

This dealership accepts money on behalf of customers, which includes money for the vehicle sale and the rest allocated toward remaining lease payments, and not complete the deal by paying of the remaining balance of the lease being turned in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good evening Dr Kaufmann, Thank you for taking my call earlier today. I am glad you brought this to our attention so we could right our wrong. Your payoff has been set up and as discussed I will contact you tomorrow to confirm it was indeed sent to GM Financial. I apologize that this was overlooked by our sales associate. It is surely not our practice to cause delays in payments or not complete our financial obligations to our customers. Thank you, Kimberly French, GSM

Jeff Edwards was a considerate and professional service

Jeff Edwards was a considerate and professional service manager. You can trust him to give you an honest evaluation, provide updates, and come through to complete the job. If you have a C8, this is the only place to get service, and I drive over an hour to get there! Thank you Jeff!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Les Stanford Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.

Ownership is good Salesman needs more training Service

Ownership is good Salesman needs more training Service dept was good. Showroom is nice and clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Cheniko was great, answered every question I had.

Cheniko was great, answered every question I had. She was so polite and knowledgeable about everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Les Stanford Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

Jeff Edwards has provided exemplary explanations and

Jeff Edwards has provided exemplary explanations and service. Jeff is a service manager at Les Stanford Chevrolet. As a retired GM engineer, I expect my service manager to be knowledgeable, listen to my concerns, execute a plan that will provide two C8 corvettes with service and warranty work that will be completed as soon as possible. Jeff provided a plan that far exceeded my expectations. Even though this dealership is over an hour away using morning rush hours express ways. We knew that we were getting the best service possible. We visited several local Chevy dealerships, but they looked at our cars and acted like they had never seen a C8 before. We were told that no parts are available and they provided little help. I checked to see who is the biggest Corvette dealer in Michigan and called Les Stanford immediately. I was connected to Jeff Edwards, he provided a plan of action and scheduled our appointment. We were greeted with respect and kindness. Our cars were carefully driven, the dealership is very clean and organized. We were updated throughout the day by Jeff. Later we were informed of the analyses done on our vehicles and the plan of action for resolution . Parts were ordered, a return appointment was made and all work was completed. We are extremely pleased with our service manager Jeff Edwards, He was able to SOLVE and schedule a complicated two car warranty and service request by his KNOWLEDGE of the vehicle, EXCELLENT communication skills and SENSITIVITY to customer's timing concerns. THANK YOU JEFF!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Lena, thank you for your kind review; we are happy to pass along your comments to the team here at Les Stanford Chevrolet! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

They are all very kind and genuine.

They are all very kind and genuine. However I wasn’t made aware of insurance on the tires and got a split tire two days after picking up the car from the dealership. They are very nice people, but the communication should’ve been there 100%

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent experience from moment I walked in the door.

Excellent experience from moment I walked in the door. Michelle Sladovich was amazing and very professional and knowledgeable. Nick Grias was also amazing and made the signing process seamless. Thank You Les Stanford :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

The customer service was exceptional.

The customer service was exceptional. The Service consultant, Jodie works intensively to address my needs and identity supports. The time to complete the service was less than two hours. I will return and recommend this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Les Stanford Chevrolet. We look forward to your next visit! Take care!

Very professional and quick service.

Very professional and quick service. Helpful staff that accommodated me on a walk in basis. I would highly recommend it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Les Stanford Chevrolet! Thanks again for the recommendation, and have an amazing day!

This was the most non pressure dealership I have ever

This was the most non pressure dealership I have ever dealt with. We walked in, told them what we were interested in, they pulled it out and we test drove it. The paperwork went fast and flawlessly. All in all a very great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Consumer response

Great place to buy a car from!