Reviews
Impressed that focus is on service and not upselling.
Impressed that focus is on service and not upselling. I had a warranty covered issue that was fixed, but reoccured several days later. Because it hadn’t been fixed the first time, staff picked up my car from my house, leaving me with a rental car and then returned my car after it was fixed. All at no cost to me. It was clear their objective was to keep me happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi, Larry, we look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
World class dealer experience.
World class dealer experience. Everyone is on the same page re: service. Great people in the building. All seem to be genuinely engaged in customer success.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
James French is excellent and I really appreciated his
James French is excellent and I really appreciated his communication and respect of my time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Excellent dealership!
Excellent dealership! Would very highly recommend a friend or relative to buy a car from Nelli Audi!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that Cain and Andrew were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com
I have not had a bad or poor experience with service ag
I have not had a bad or poor experience with service ag Niello AUDI. I can actually say my service experience at Niello has been excellent. AUDI service anywhere can be expensive which I attribute to user primarily and brand (slightly)
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great service!
Great service! Everyone there was very helpful and friendly. Extremely happy with my service and would highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Omead was incredibly helpful.
Omead was incredibly helpful. I live out of town and he went out of his way to communicate with me about scheduling and to make the timeline as efficient as possible to get the work done on my car. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Jacqueline was amazing.
Jacqueline was amazing. She made the whole experience seamless and fun. I would go to her for my next car and send people to her, especially.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cheryl, It's great to hear that Jacqueline was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Charlie Zink General Manager czink@niello.com 916-890-2283
Very professional good listener.
Very professional good listener. Didn’t push me into a deal. Exceptional follow-up. Jackie is a seasoned professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Keith, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Charlie Zink General Manager czink@niello.com 916-890-2283
The people greeting me were very helpful and friendly.
The people greeting me were very helpful and friendly. They answered my questions and the work was done (putting on the front license plate) quickly on my new Q3. Good people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206