Reviews
I have always had excellent service and support at Niello
I have always had excellent service and support at Niello Audi. We have three Audis, all have been serviced here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
the service is, in and of itself great.
the service is, in and of itself great...Thanks in large part to Dan....and his service advisors. BUT, for the second time in 4 months my car was not washed, cleaned or otherwise in the same condition that I brought it in. Because of extended warranty issues I was using a loaner for more than 10 days. Three times I was given the expectation that I would get my car back on a certain day/or date and that didn't happen. So, when I finally could get my car I could refill the gas. So, I got a dirty car, new wiper blades and a dirty front window and $10/gallon charge to replace gas. Insult + injury....Love Cain, love Dain...losing faith with the dealership....
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. While we strive to wash every vehicle during service, it appears that we may have fallen short during your recent visits—and for that, I sincerely apologize. I was unable to locate your information in our records, but I would appreciate the opportunity to speak with you directly to better understand your experience and ensure we address any concerns. Please feel free to reach out to me at 916-480-2829. I look forward to hearing from you and the chance to make things right. Best regards, Scott Bunker
Amazing customer service.
Amazing customer service. Cesar Reynoso took his time in assisting us. He brought our car to our home from Sacramento to San Francisco. Showed me everything about our new car. Great professional service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com
Great service and friendly, professional staff who
Great service and friendly, professional staff who ensured that I was kept apprised of the necessary repairs and the services rendered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
The sales experience was satisfactory with Cain, except
The sales experience was satisfactory with Cain, except for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would be in the same condition as when I dropped it off at Niello Audi. Consequently, I will not be doing business with Niello Audi or any Niello dealerships in the future. I was deeply disappointed that a minor issue with a due bill escalated into a complex problem and resulted in significant deterioration of the appearance of my Vehicle. I had previously owned a few Audis, S5, A7, SQ5 (was also purchased at Niello Audi Sacramento ), Q7, A7e, and the recent one I purchased at Niello Q7 that was ruined. I never had issues with any other dealerships in the Bay Area. I hope I learn my lesson from this experience and never go back to any Niello Dealerships.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback, Omar. Tim and I spoke over the phone last week regarding the experience you both had. I understand your concerns regarding the body shop work and the communication issues you experienced. This oversight is not representative of the level of service we strive to provide, and I can assure you that I will address these issues internally to ensure they don't happen again. I hope I’ve shown our commitment to making this right by reimbursing you for your vehicle detail. We want to ensure your car looks as good as it should and that your experience with The Niello Company as a whole, improves moving forward. Again, thank you for bringing these concerns to our attention, and I hope we can restore your confidence in us. If there's anything else I can assist you with or if you have further questions, please don't hesitate to reach out. Alex Kludt, Sales Manager Niello Audi
Took care of my problem quickly and efficiently.
Took care of my problem quickly and efficiently. Great working with Tatyana, my service advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
The best service from James but you need to improve your
The best service from James but you need to improve your survey. Should not demand at least 15 words.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Excellent service, would definitely recommend to a
Excellent service, would definitely recommend to a friend. Next time that I need to up grade or need another car I will sure come back and buy it from you guys
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Aaron Thetford General Manager athetford@niello.com
James is always on top of everything.
James is always on top of everything. He anticipates my questions and everything always is seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Overall dealership is amazing.
Overall dealership is amazing. Amazing staff, love that where’s always fresh coffee and James French made my service smooth and easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206