Reviews
Great experience buying and maintaining our two vehicles
Great experience buying and maintaining our two vehicles here. They make the process easy and fast.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Very helpful, clean, and responsive.
Very helpful, clean, and responsive. James is an amazing service provider. I’ll continue to come back. James goes above and beyond to provide exceptional service.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team, Stephen. We're glad to hear James delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great service and great range of product offerings.
Great service and great range of product offerings. Audi does a great job of providing value.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com
High level of customer service and made to feel like my
High level of customer service and made to feel like my business was valued. I would highly recommend for your Audi needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Aaron Thetford General Manager athetford@niello.com
Thank you!
Thank you! I am always confident that my car is being looked after in the best way.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
They have good service and they are nice people, they
They have good service and they are nice people, they took care of me and delivered on time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Standard scummy dealership experience.
Standard scummy dealership experience. Half truths and obvious deception tactics used, very stereotypical and unprofessional.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Andrew Lyon General Sales Manager 916-890-2253 alyon@niello.com
Cesar is a great salesman and very helpful and
Cesar is a great salesman and very helpful and knowledgeable and didn't pressure me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Audi are glad to have you as a customer. Aaron Thetford General Manager athetford@niello.com
Dianne was fine.
Dianne was fine. Slightly hard to get a hold of and a response from, but otherwise friendly. Steve Tracy was pushy and disregarded my concerns and was like the “used car salesman” persona. The practice of listing cars before they’re available to drive or even see in person is fraudulent and deceitful.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Aaron Thetford General Manager athetford@niello.com
Cain Carter is great, Very easy to do business with.
Cain Carter is great, Very easy to do business with. Able to put you into the Audi you need to drive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Cain here at Niello Audi. We appreciate your business and hope to see you again soon! Aaron Thetford General Manager athetford@niello.com