Reviews
Dianne was very good, she is a calming, attentive and
Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear that Dianne and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Aaron Thetford General Manager athetford@niello.com
Dianne was very cordial, professional and genuine.
Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It was a bit overwhelming after negotiate the price of the vehicle and our trade-in. I did not care for the additional negotiations after the fact.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com
Cain was super helpful.
Cain was super helpful. Made a clear deal with no pressure or unnecessary sales tactics. Always responsive. Assisted me tremendously with delivery of my new Q4 e-tron (which I love). Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear Cain provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new Q4 e-tron! Aaron Thetford General Manager athetford@niello.com
Christian was honest and responsive to our needs and
Christian was honest and responsive to our needs and requests. We would work with him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear Christian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com
Everyone at Niello is amazing; however I am extremely
Everyone at Niello is amazing; however I am extremely disappointed that my Audi already needs motor mount replacement. My car isn’t that old and I have never had a vehicle that needs this replacement.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Everybody was a treat to deal with!
Everybody was a treat to deal with! Blake Paulson made this deal happen by locating the perfect car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review, Scott. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com
Explanation for service was made clear, suggestion for
Explanation for service was made clear, suggestion for other service was communicated well and overall service was great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Everyone at Neilo Audi was nice and professional.
Everyone at Neilo Audi was nice and professional. A smooth experience and I felt very comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Aaron Thetford General Manager athetford@niello.com
Dianne went above and beyond to find me my dream car at a
Dianne went above and beyond to find me my dream car at a great price! She dropped off my new car to me after it arrived and even took great photos of me with my car! I would also like to give a shout out to David for helping me learn about all of the cool tech features that came with the new Audi.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com
Great service from Jim and Frank.
Great service from Jim and Frank. Buying process a little slow but the service and follow up for some issues was great.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com