Reviews
clean and efficient.
clean and efficient. Staff is very friendly and helpful. Service was quick and well communicated
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out, Christopher. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Best dealership I have been too,customer service was
Best dealership I have been too,customer service was great and amazing.Very courteous and respectful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donald, It's great to hear that James and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Took vehicle in for repairs.
Took vehicle in for repairs. Coolant hose wasn't tightened correctly on upon installation. Had to limp car back to dealer one day later after loosing all antifreeze while driving. Service had the vehicle over the weekend so I had to rent a car at an additional $200 out of my pocket. Been going to them for years, they have missed little things in the past but this one was a money and time suck for me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
James was awesome and we will not hesitate to go back to
James was awesome and we will not hesitate to go back to this Audi dealership again. Very nice experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear that James and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Dealership and all employees I came in contact with were
Dealership and all employees I came in contact with were all friendly and help full, James French was prompt and frequent in regards to communication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
I went here on accident as my normal dealership could not
I went here on accident as my normal dealership could not accommodate me the same day. This neillo dealership will be the one I always go to moving forward. Kudos to this team for being thorough and awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great service, polite, and punctual - I would highly
Great service, polite, and punctual - I would highly recommend. Omeed was very helpful. Happy with service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
We have been going there for years.
We have been going there for years. Communication and overall service is great. Very satisfied!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business, Tracy, and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great customer service.
Great customer service. The team listens to our requests and preferences. Great communication about our new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Audi are glad to have you as a customer. Aaron Thetford General Manager athetford@niello.com
Great service and options for new vehicles.
Great service and options for new vehicles. Very responsive to questions and concerns. Could have gone without the Key Locater included with purchase, but was ‘mandatory’
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Aaron Thetford General Manager athetford@niello.com