Reviews
The sale and Manager is a scam.
The sale and Manager is a scam. We told them we will buy the car pay in full for $7,000 dollars. They made my 2 kids to get for their Social security number. Once we finished the whole process. Then they add almost 3 thousand dollar for some crazy tracking devices for this old car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Such a professional dealership and very trustworthy.
Such a professional dealership and very trustworthy. And Cain is the best. He has kept checking in with me over the years. So glad I can rely on Niello for sales and service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cain and our team, and we look forward to working with you again. Aaron Thetford General Manager athetford@niello.com
Amazing place friendly willing to help and work out the
Amazing place friendly willing to help and work out the problem with you.Great customer service and care.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad we were able to help, Donald, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great customer service James French bends over backwards to help his customers.Great experience every time I get my serviced there.
Everything was handled with my warranty and James kept me
Everything was handled with my warranty and James kept me updated throughout the process. Niello Audi is always professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that James met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Appreciated the extra effort to fit in an additional
Appreciated the extra effort to fit in an additional service that was needed in a few mos to save me the time of making a return visit. Completed the service ahead to the estimated time given. Very appreciative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Michelle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
We only needed a decal (etron) for the charging door to
We only needed a decal (etron) for the charging door to be put in and were told it would take less than 15 minutes. After 15 minutes we were told it was done and we were waiting on paperwork. After 30 minutes we asked if the paperwork was ready, no just 5 more minutes. Dain went and helped another customer for 20 minutes. After waiting over an hour, Dain put the paperwork through (taking less than 2 minutes) and we were allowed to sign and leave. Seemed like low situational awareness and that we could have been pushed through much more quickly all things considered.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review, Molly. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
The work took extra time but give me a rental and really
The work took extra time but give me a rental and really appreciate the offer and work completed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
I had a concern about the oil level in my A4 and whether
I had a concern about the oil level in my A4 and whether the oil sensor was working. I did not have an appointment, but they took it into the shop and used a oil dipstick to determine the oil level was correct. Thanks for the friendly service provided. I will always use Niello Audi to service my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Susan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Service was great!
Service was great! Hector was very thorough as usual. He explained everything in detail to ensure my understanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Lea, for your excellent review! We are so glad that Hector had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Over all such a great experience as always.
Over all such a great experience as always. Going from my first vehicle to my second absolutely flawless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Aaron Thetford General Manager athetford@niello.com