Reviews
Great service
They listen to my concern and made a reasonable estimate for repair. I have yet to have the repair which is scheduled for next week..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to give us this review. Sorry for the delay in response. Please do no hesitate to contact us if you should need anything at all. Kind regards, Rosanna Farina Customer Relations Manager custserv@teamtoyotaglenmills.com
Bob Jesson
Fast and professionalAll the service personnel were very courteous and caring.The time it took them to service my care was appropriate.Buying the car and negotiating the deal was painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so grateful to receive a 5 star rating in all categories from you. We truly appreciate and value you as our customer. The fact that you go out of your way to support our business means a great deal to us. I apologize for the delayed response and if there is anything we can ever assist on in the future please do not hesitate to contact us. Kind regards, Rosanna Farina Customer Relations Manager custserv@teamtoyotaglenmills.com
Excellent customer serivce
The service representatives, Kelsey Lane and Christina Winters, are my number one reason for coming to Glenn Mills Toyota. Even though I do get rewards for servicing my cars there, I live only 2 miles from a Toyota dealership in Newark, DE, so it is much more convenient for me to go to the local dealer; however, those two excellent representatives and the excellent mechanics you have at the dealership keep me coming back. My sister and brother-in-law also come for service at Glen Mills. (Cooke family - bought their cars there, too) I am also trying to convince another family member to take her car to your dealership even though the dealer she currently uses is much closer to her home. Glen Mills Toyota is exceptional and is my go-to dealership for excellent service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your continued patronage and for leaving us this wonderful feedback. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. Kelsey and Christina are great assets to Team Toyota of Glen Mills and they will be grateful to read the nice comments you left them. I apologize for the delay in response and we look forward to seeing you again soon. Thank you so much for the referrals and please do not hesitate to contact us if you should need anything at all. Kind Regards, Rosanna Farina Customer Relations Manager custserv@teamtoyotaglenmills.com
Nice friendly service
I love the fact that when you come in the service reception door there is a person there to direct you to one of the people behind the counters. By name.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate this wonderful review. Thank you for taking the time to give us this great feedback. Sorry for the delayed response. We look forward to seeing you again soon. Kind regards, Rosanna Farina Customer Relations Manager custserv@teamtoyotaglenmills.com
Excellent buying & service experience on same day
Courteous and helpful salesman, Jake Kauriga, and two very nice experiences with the service department the day my wife and I picked up the car. My wife intends to write to you separately.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that Jake as well as our service department has made a great impression of our dealership. We truly appreciate you taking the time to give us this wonderful feedback. I apologize for the delayed response and we look forward to seeing you again soon. Kind regards, Rosanna Farina Customer Relations Manager custserv@teamtoyotaglenmills.com
Good service center.
The use of a loaner was appreciated since the service took much longer than expected. The waiting area is comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this great review. We are sorry to hear the service took longer than expected but are happy to hear we were still able to meet your needs as you waited for your vehicle to be completed. We look forward to servicing you again soon. Please do not hesitate to contact us if you should need anything at all. And I apologize for the delayed response. Kind regards, Rosanna Farina Customer Relations Manager custserv@teamtoyotaglenmills.com
Chuck
Honesty and ease to negotiate with pleasant to do business with good location very nice facilities on a negative did not lick pricing of gap policy and need to negotiate
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Routine oil and filter change and multi-point
I really appreciate the fact that I can drop my car off for service and get a ride to work (about a mile away) in the courtesy van. Also, I can arrange to be picked up too.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall Work
Work was done as promised and on time. The customer service was excellent. The repair facility is kept immaculate. The car was immediately delivered when I came to pick it up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
Our sales person, Llloyd Hudson, was very helpful through the purchase. We identified the car selection down to the colors and although it was not a stock item, he brought the car in and in a timely fashion. He was highly professional and very down to earth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase