D'ELLA Honda of Glens Falls

(877 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(877 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of D'ELLA Honda of Glens Falls from DealerRater.

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Great experience at Della

I headed to Della Honda yesterday to test drive a Honda HRV. I was connected to Christian, a salesperson, and he quickly got me set up on a test drive. He was informative and personable, but not pushy. I was offered a great deal on my trade-in and I was able to drive the HRV away a few hours later. Alen, the General Manager, was pleasant and ensured I was happy throughout the process. It was a great experience and I’m loving my HRV. Thank you. Honorable mentions go to Kurt, Eric, and Ashley. The customer service was top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Maria, thank you for your kind review; we are happy to pass along your comments to the team here at D'ELLA Honda of Glens Falls!

Della Honda, the BEST!

I would like to thank Mike and Ryan for a wonderful experience buying my "new to me" car. They were both very helpful, explained everything, and we had a few laughs as they tried to bring me into the 21st century...( tech cars, yikes! Lol). I love the car and would definitely recommend Della Honda of Queensbury.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nancy Mccarthy, thank you for your kind review; we are happy to pass along your comments to the team here at D'ELLA Honda of Glens Falls!

Enjoyable Experience

D'Ella Honda did an excellent job. Rob, Ryan, and Christian were great! Everyone was so friendly, explained things, followed through and made the car buying experience pleasurable! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Happy Customer, we are very happy to have provided you with such a positive experience!

Service review

Very friendly, helpful and service was completed quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

New car purchase

Great place to deal with. They are very frienfkand helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

taichi_rich@comcast.net

Overall very good experience trading in my old CRV for a newer one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Transmission update (recall)

Got in Right away. Got out before stated time frame. Prompt. Friendly. Courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Palma Brozzetti, we are glad we could help!

Della Honda Service

My vehicle was serviced at the scheduled time by exceptional technicians.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

William Salach, we are glad we could help!

Service work

Fantastic. Honda recall was done in the allotted time. Car was returned completely washed! All personnel were polite, friendly, attentive towards myself and my wife!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joseph Albano, we're happy you found our staff to be so supportive during your experience here at D'ELLA Honda of Glens Falls.

Service Department is Great

Excellent customer service. My vehicle needed a repair, and they scheduled my appointment irght away. Good communication and they fixed the issue promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Melissa B, we appreciate you taking the time to leave us this feedback.