Old Orchard Nissan

(3,812 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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Dario didn’t know the features of the car he was showing

Dario didn’t know the features of the car he was showing me. I would ask questions and he would answer wrong. Just say “I don’t know” next time. Saw I had decent credit and attempted to add $20K to the list price of the car. Tried charging me $5K for “accessories” even though car didn’t have spare tire, spare key, or even floor mats. Nick, the “finance” guy ran SIX inquiries into my credit only to go with Chase Bank. Literally had to bring the car in the next day cuz the check engine light came on. OBD scanner showed over 150 error codes. Place is a scam. AVOID THIS PLACE LIKE THE PLAGUE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Your feedback is valuable to us, and we’re committed to maintaining the high standards that earned your praise. We look forward to welcoming you back in the future at Old Orchard Nissan!

Great service department!

Great service department! Get there early for an oil change and tire rotation. They will get ya in and out in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing with Old Orchard Nissan! Come back and see us agin soon!

So glad I chose Old Orchard Nissan for both the purchase

So glad I chose Old Orchard Nissan for both the purchase of my Armada and my regular maintenance. I drive a lot of miles so I've had a couple of tweaks that needed fixing and they have always been prompt, professional, polite and continuously informative about the progress of my car. Kudos to Linda in the service department for making things work on a very busy day. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience at Old Orchard Nissan! We are thrilled to hear that our knowledgeable and friendly staff contributed to your satisfaction.

This is about the service department, more specifically

This is about the service department, more specifically about service advisor Bindi! Employees like her are unmatched and hard to come by. She exudes character and was very enthusiatic, attentive, and did not push any unnecessary work on my car! She was clearly happy to do her work, she informed me of what was necessary for my vehicle and went out of her way to make sure I got what I needed. You could tell she really did want to help in any way she could and she did!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your feedback is valuable to us, and we’re committed to maintaining the high standards that earned your praise. We look forward to welcoming you back in the future at Old Orchard Nissan!

Great experience at Old Orchard Nissan.

Great experience at Old Orchard Nissan. Had to get my car towed in, they were able to diagnose and fix my car within a few days. Linda was very friendly and communicated with us throughout the whole process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your feedback is valuable to us, and we’re committed to maintaining the high standards that earned your praise. We look forward to welcoming you back in the future at Old Orchard Nissan!

Dealer response

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Linda was very helpful in getting my car diagnosed and

Linda was very helpful in getting my car diagnosed and fixed. It took a few days, but my car is running great now. Highly recommend you go see Linda at Old Orchard Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing with Old Orchard Nissan! Come back and see us agin soon!

Mary in the service department is wonderful.

Mary in the service department is wonderful. Very friendly and knows what she is talking about. The whole process from appointment making, to check in, to diagnosis and repair, she was very informative and friendly. Will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your positive review warms our hearts here at Old Orchard Nissan. We’re delighted to have exceeded your expectations

My service advisor was thorough and helpful in the

My service advisor was thorough and helpful in the process. They keep in touch throughout the time they had my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing with Old Orchard Nissan! Come back and see us agin soon!

Took my car there for problems with my car.

Took my car there for problems with my car. They were able to diagnose and fix in a day. Linda was very friendly and communicated throughout the whole process. Will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing with Old Orchard Nissan! Come back and see us agin soon!

Despite a full schedule of several cars in the service

Despite a full schedule of several cars in the service department, mine was serviced quickly and in order.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your positive review warms our hearts here at Old Orchard Nissan. We’re delighted to have exceeded your expectations