Freedom Chrysler Dodge Jeep Ram of Lexington

Hi Linda, I'm truly sorry to hear about the challenges you've faced with your recent vehicle purchase. Your experience does not align with the level of service we strive to provide, and I understand your frustration. I would like to assure you that your concerns are taken seriously, and we'd like to address them promptly. To better assist you, please reach out to us through the email below. We want to work towards a resolution and ensure that your concerns are thoroughly addressed. Best, Justin Grable - Sales Manager - jgrable@freedomlex.com

We have had no luck dealing with anyone there. They ignored our phone calls, voicemails and text messages the first week. He finally spoke to someone named Steve and when he told him we wanted to return it (obviously a truck with a bad transmission is useless to us) he hung up on him. The salesman was no help, Seth the manager wasn't any help and the general manager Tom Cecil wasn't any help either. I'm sure you do not understand my frustration. He traded in his only vehicle and now he doesn't have one so you're not having to get up at 3:00am to take him to work and work over an hour so that he has a way home. Frustrated doesn't begin to cover it. We have been told that y'all can't take the vehicle back. I'm sure they don't want it back because it is obviously a piece a crap. They would rather it be our piece of crap vs their piece of crap. We have had it now for 4 weeks and it has been at our local dealer for three weeks and is still there now. The only person that has been any help is the lady at our local dealer, Wilson County Chevrolet. She's been handling everything including the warranty company. She couldn't even get y'all to contact her back about that. She had to contact us to get the warranty information to try to get something done.

Hi Linda, I want to extend my sincere appreciation for taking the time to discuss your concerns with us. It's disheartening to hear that, despite our best efforts to find a resolution, your experience has left you dissatisfied. Your patience throughout this process is truly valued, and I want to assure you that we never shy away from helping our clients. I understand the frustration caused by the delays related to the warranty company, and I genuinely appreciate your understanding in this matter. Unfortunately, the external handling of these processes limits our ability to expedite them. Nevertheless, we are fully committed to ensuring that all necessary repairs are covered and completed without any cost to you. Our aim is to move forward with your complete satisfaction in mind, and we are here to address any further concerns or queries you may have. Your feedback is crucial to us, and we appreciate the opportunity to work towards a positive resolution. Best, Tom Cecil General Manager

We have been asking since day 1 to cancel this sale. We have spoken to our finance company and they say a dealer can do a flat cancel and void a sale in this situation despite Freedom Chrysler Dodge Jeep Ram telling us they can't take it back. This truck should have never been on a dealer lot for sale. It has had 72 codes deleted from it and the transmission is shot. I would expect this kind of service if we had bought it from a cheap shady used car lot but certainly not the kind of service that one expects when buying from a dealer.

Carguydanny, We're sorry to read about your experience with the service of your Dodge Challenger. It's important that our customers feel informed and taken care of, so it's disappointing to know that your visit fell below our usual expectation. We appreciate Shantel being helpful during this time but understand there is room for improvement overall. If you'd like to discuss further or have any other concerns, please don't hesitate to reach out directly at your convenience. Derek Viens -Service Manager. derekviens@lithia.com

To late now.

Hello, It is regrettable to hear that you feel this way. We were working with Chrysler engineering to solve your issue and due to strike there were delays in responses from engineering. You were given a car to drive during the inconvenience. If you are willing, I would love to speak with you to further discuss your experience here with us. Best, Derek Viens -Service Manager. derekviens@lithia.com

Its funny to me that the day you told me I could come and get the car that you were waiting day to day for Chrysler to tell you the next step to take. But when I picked up the car and got the work order receipt you had stated that you were going to check the brake line routings and rotors for corrosion but I requested to pick up the car before you could do that. And just before I picked it up you said you were waiting day by day for the next step .I still have all the text messages if you like me to send it to you. And I checked up there all the time and my car set out in the parking lot more than it was inside.

Hello David, Thank you for taking the time to bring this to my attention. Your concerns are very important to our team. We understand your frustrations regarding the lift voiding your warranty. I would be curious to know the timeline as to when you purchased your vehicle. If this is information that you can provide, please contact me. Brandon Buehler Fixed Operations Manager brandonbuehler@lithia.com

Hello there! Thank you for choosing Glenn's Freedom. We appreciate your support. Should you need anything else, please let us know.