Freedom Chrysler Dodge Jeep Ram of Lexington

The first vehicle I purchashed from Freedom CDJR was in Oct 2024. Miles assisted me in trading for a 2020 Ram 2500. Be make the prices very simple and was able to even get a trailer brake installed for my towing needs. I traded the 2500 I'm for a 2020 Ram 1500 in early April 2025 when I was contacted by Marc about someone interested in my Ram 2500. They made the trade very easy. I noticed a couple issues after I left the lot and they worked with me to get those taken care of without any issues. We are looking at a new vehicle for my wife this summer and will definitely be going to Freedom CDJR when we do.

when I arrived at the car lot the sales person Tom was great. I test drove a Chevy Colorado LOVED IT.I started the paperwork the price on the truck was almost $27,000 after taxes and add on fees the price is $29,000 so I put $18,000 down leaving about $11,000. I went back to sign the paperwork and they sold me an additional warranty. I didn't read the whole warranty so that is my fault. So I get my paperwork after a month has gone by and is time to make a payment and the warranty is costing me $10,000 so PLEASE READ and ask question about the warranty. I can promise you that this warranty IS GOING TO PAY FOR EVERYTHING like it is read. I have a 2022 Chevy Colorado that is going to cost me $40,000 I could have bought a new one.

Worst experience ever buying a car, this place is a den of thieves, liars, will sell you complete junk knowing it. Don't trust any good reviews you read, look at their rating on better business bureau, absolutely awful people. This is definitely one do over I wished I could have

Worst experience I've ever had with a dealership , we were 800 miles from home car stated having trouble with the key fob , stopped by the dealership next morning went to service , we were told can't help us even if it was going to take hour and half didn't know if we could even make it home very disgusted with the help we were given 🤬👎

As much as I wanted to give them a great review, they just kept dropping the ball.. they were quick to contact me when I showed interest in a vehicle and made the test drive easy and friendly. My salesman, Ross was great! Would buy a car from him anytime. It was the dealership that had continued disappointing me. I saw the vehicle advertised on-line at a price $28,110. Screenshotted this and made an appointment to come drive. When sitting down to make a deal I’m given a paper that states the price is over $33,000 and that it was an AI mistake and they cannot honor the price I saw advertised. Therefore, I leave. Within 10 minutes of leaving dealer calls me attempting to “deal.” After well over 6 phone calls that day and several text exchanges on into the next day, they decide to honor the price they listed. FRUSTRATING to spend so much time hassling back and forth. But I let it go because the ease of coming in and signing the paperwork and getting back out the door was effortless. Excited to have my new vehicle, I quickly notice driving on the highway there is vibration and shaking in my steering. I stop by a family-friend’s mechanic shop and he points out that I have 3 different brand tires. (I was told when buying this vehicle & it was advertised to have all new tires). I reach out about the dealer correcting this issue, I never get an answer. Driving as much as I do, something had to be done. So I go and buy 4 all brand new tires for this vehicle. One of the “new” tires they take off was stamped with a manufacturer date of 2010!! This vehicle is a 2020! FRUSTRATING, again! And if that is not enough….. my temporary plate placed in the vehicle by the dealer in February is approaching expiration and I have received zero information in the mail as far as title or registration like I was told I would be. Now I have sat on hold with the dealership for over 30 minutes for 3 days straight and also left voicemails receiving no answers nor call backs. Incredibly frustrated and highly disappointed with this experience.

They ignored my calls and emails . I still haven’t heard from them. Shakar who because I left two messages for him.

My husband’s son left his car here to be worked on in October 2023. While the car was there the window had been broken out and the car was also stolen from this dealership. We found out from KY State Police the dealership released the $80,000 car to someone who was not an owner of the car. They did not ask for ID or any information from this person so we had the dealership report car as stolen. The car was recovered but the depreciation value went down to $40,000 since the car shows up as RECOVERED in the car fax. We have begged the dealership and it’s owners Lithia Motors and their legal department Katelyn Gwin as it was the delearships fault the car was stolen. My husband’s son left the car here because he was told part would not be in until January 2024. On his way back to SC with his Father, Bryan died instantly in a car wreck. My husband and I have been reaching out to Brandon Buehler Operations Manager for help as we still owe for the car. To date we have not had anyone contact us to help us. We need help solving this situation!!!

freedom dodge is the worst place to buy a vehicle. The service sucks. The staff is very rude and arrogant. I wouldn’t recommend any want to go there. They are over priced.

Their service department was terrible! For 4 months they told me several times that my truck would be done “at the end of this week, or first of next week” and it never happened. They finally were gonna give me a rental car, a truck was promised by Eric Marshall, so my wife goes to pick it up as he said it would be ready. They ended up dropping her off at enterprise rentals and they didn’t have any cars to rent out to her, so they left her hanging with no ride at enterprise! Crappy communication and crappy service. When they finally called me to come get my truck, I went over everything and they didn’t put my engine cover back on. Yeah it snapped back on in no time, it’s a minor detail but it’s the details that count and I shouldn’t have to fix it especially since they were paid $23,000 for an engine and turbo replacement and still couldn’t get that right! I left there less than a week ago, my check engine light is already on again. They are the absolute worst, save yourself the time and money!

BUYERS BEWARE!!!! This whole dealership is nothing but professional scammers! Bought a truck from this place on October 14, check engine light came within miles of the dealership, messaged the salesman and he said to have it put on a scanner, I did the next day, 2 transmission codes took to the local dealership ( still there now) they recommend a new transmission. This dealership has been no help at all, should ALL be locked up for taking advantage of people like this!!!