Ken Ganley Kia Boardman

(666 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30am
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30am
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 10:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (234) 226-4041 (234) 226-4041
Used (234) 226-4051 (234) 226-4051
Service (234) 282-7129 (234) 282-7129

Reviews

(666 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Kia Boardman from DealerRater.

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Excellent service and friendly employees. Also free...

Excellent service and friendly employees. Also free snacks and drinks while I waited. Everything was clean and well maintained. Also washed my car when they were done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Carol - It's important to us that our customers can enjoy our facilities while their car is getting serviced. Thank you so much for leaving us a review! We hope to see you next time at Taylor Kia of Boardman.

Great service and Shane is very excellent as a service coord

Great service. Shane is an excellent service coordinator. Recommend this dealership to everyone. Top dealership for Kia. Very knowledgeable staff from the front to the back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love knowing that you consider us a top Kia dealer. Thanks so much for the compliments of Shane's customer service and for being a customer of Taylor Kia of Boardman! We look forward to seeing you when it is time for your next service.

Great job

thay are great team they got me in and out in no time best dealer ship in oh. i bought my truck there and i love it. buy your next truck or suv or car there you will love it to

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Stan - Reviews like this one make us smile! We are delighted that you are enjoying your new truck. Thank you from all of us at Taylor Kia of Boardman!

Salesman was very honest

The salesman was friendly courteous and knowledgeable. He was honest about the 2 vehicles we were interested in and was helpful with the electronics of the vehicle we bought.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

Dain was a great salesman he was very personable and accommodating and he helped us find a vehicle that fit our price point. I would recommend him and this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service department is fantastic!

I have always received great service. One thing I appreciate is a heads up when a part may need to be replaced, maybe not right away, but I am aware of it and I can plan for it-especially if it is an expensive part or rear and I appreciate that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Just bought my 5th car from Derek gainey

Have a great experience today...5th car from Derek....taylor Kia has a great customer service. Looking forward to doing business with them again. Great time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Worst service I’ve ever had in my life

Took the car there for a visual inspection because the engine was making noise they said nothing was wrong with it 1500 miles later my engine is blown the car is been there going on six days and they still haven’t sent any paperwork to the warranty company they did not give me a loaner vehicle I asked for a copy of the inspection for the engine noise and I was told they did a visual inspection I don’t even know what that is every time I take my car to a shop to get inspected I get a list of things that’s good and bad.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent, efficient service in a timely manner

The service department at Taylor Kia of Boardman has always provided our family with excellent service in a timely manner. We appreciate all they have done for us. Thanks to Shane, Jennifer and Dan for treating us as though we are their family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

GAP insurance fraud

Purchased a new 2016 Kia Rio. At time pf purchase, I also purchased GAP insurance for my new car. A year and 1/2 later, the car was hit by a semi truck and was a total loss. The insurance company of the at fault driver was quick to pay the current book value of the car. The rest was supposed to be covered by GAP insurance. What followed was 5 months of jumping through hoops followed by lies & excuses from the GAP insurance co & the dealership. After following all the instructions and sending all necessary required paperwork, my GAP claim is now denied and the GAP insurance sent a letter stating that they did not recieve paperwork that was sent to them multiple times within the 90 day limit so they now have declared themselves and the dealer relieved of is obligations in a blatant attempt to deny payment of a legitimate claim. This dealer sells bogus insurance policies and is not to be trusted. Warning, do no buy a car from them and if you do, make sure it is not a new car that requires GAP insurance. Horribly dishonest people. Lawsuit in this case is filed & pending.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.