Ken Ganley Kia Boardman

(666 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30am
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30am
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 10:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (234) 226-4041 (234) 226-4041
Used (234) 226-4051 (234) 226-4051
Service (234) 282-7129 (234) 282-7129

Reviews

(666 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Kia Boardman from DealerRater.

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I purchased a new Kia K4 in February of 2025 at Boardman

I purchased a new Kia K4 in February of 2025 at Boardman Ohio, Ken Ganley Kia. At 4000 miles all 4 tires bubbled . first one and then the other 3. I changed the first one, but when the other three bubbled I knew it was a manufacturing problem or perhaps they weren't installed correctly. I called Kia customer service and they sent me to Pireli Tires warranty dept. Pireli said it is covered under factory workmanship and materials. I called Ken Ganley Kia in Boardman, Ohio and spoke to a salesman, Joe, who informed me that he helped a customer send this form about a month ago because of a bubbled tire. But when I went to schedule with the service dept, they said they could not find a form for factory workmanship and that Imust have hit a pothole. They refused to do anything. I am considering contacting the attorney general but hoping you will help first. A pothole would not cause all the tires to bubble and the dealer would not even help at all. For safety reasons, I had to go buy new tires asap. I tried getting an appointment at the Kia dealer in Hermitage PA but they wouldn't take me till May 12. We are a family of Kia. My mother and grandfather have Kias. I need your help to have justice here. The dealer also did not submit the paperwork for th plate and I am driving with an expired temporary plate. If you look on the BBB site, there are similar complaints. I am enclosing some photos but I have kept all the tires and can send more photos if needed. Desired outcome: upon providing receipts for the new tires and photos of the old, I want reimbursed for the tires. If I had had an accident, it would have been a mess. 👇 The information below is not visible to anyone but you and the company representatives. Contact name: Jonathan Paladina Preferred time for contact: 3:30 , but text anytime Preferred Method of Contact: phone, text oe email

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just purchased a vehicle from Bill Burns he was great to

Just purchased a vehicle from Bill Burns he was great to deal with go see Bill for your next new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Great customer experience, Steve McKay was great to

Great customer experience, Steve McKay was great to work with and very considerate with what I had to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Purchased my new car from Bill Burns he was great to deal

Purchased my new car from Bill Burns he was great to deal with! Go see Bill Burns for your next new car! Awesome salesman! Luv my new Kia!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sylvia, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Tom Welsh is a great salesman, very patient and

Tom Welsh is a great salesman, very patient and informative and knows his stuff keep up the great work my guy !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hello David, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Boardman. We are always more than happy to assist you if anything else comes up. Take care!

Got just what I wanted .

Got just what I wanted . Walker ( texas ranger) was a pleasure to work with ! Would come back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Quick and easy!

Quick and easy! Was in and out in no time! Worked within my budget range

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Quick, friendly, and quality repairs and maintenance on

Quick, friendly, and quality repairs and maintenance on my Dodge Charger 392. They are always able to work around my schedule and produce quality work (even though it's not a Kia) at the best value they can find.....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Friendly, helpful staff.

Friendly, helpful staff. Clean restrooms and waiting area as well as business area. No pressure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Fast service, great service, friendly people in both

Fast service, great service, friendly people in both sales and service, clean facility, beautiful showroom,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Darla, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!