West Herr Honda of Canandaigua

(547 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 573-0451 (888) 573-0451
Used (888) 550-3547 (888) 550-3547
Service (888) 550-7304 (888) 550-7304

Reviews

(547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Honda of Canandaigua from DealerRater.

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Ontario's Friendly Service

Ontario Honda makes the process of buying a new car informal and stress free. We've purchased 5 Honda's over the past several years. Reasonable deals and excellent service after the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

This is my second purchase from Mary Monroe. She is helpful, knowledgeable, caring and a very friendly salesperson. Would definitely recommend her to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

One of the best new car buying experiences I have had!!!!!

purchase of new civic One of my better new car purchases I have experienced. Have and will continue to recommend Ontario to all my friends. Mary Monroe my sales person and Grant Morey are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New car purchase

Mary Monroe was the perfect salesperson for us. She was caring, personable, communicative, and went above and beyond to get us the car we wanted. She followed through after the purchase, laying the groundwork for an on-going relationship. We were very happy with the entire transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Purchase of a Used Honda CRV

Tony DeTraglia was as informative and helpful as he was personable. He went out of his way to answer questions, accommodate our needs, and complete the deal in a competent but no pressure, friendly climate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New Honda Civic purchase

Mary Monroe was very knowledgeable and most helpful in acquainting us with our new Honda. She was very personable and most patient showing us how everything worked on our new Honda Civic. Should add that everyone we dealt with at Ontario Honda was very pleasant and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I felt like they cared about me and not just making a deal.

Robert Cannizaro was kind from the moment I met him. There was never any pressure. Stefanie was very helpful in making me understand the importance of Honda Care. I left feeling confident about the process and never felt like they pressured me. I will recommend this group to others!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Satisfied Repeat Customer

I have purchased vehicles from Ed Steinbach since 2003 and have always received a knowledgeable, no-stress sales experience. Because of that I have referred at least 6 people to Ed and they also have come away happy with the experience. Tony Aiello has also been a big part of why I only buy from Ontario Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A pleasure to deal with

Mary is a wonderful addition to your staff-she is very knowledgeable and personable. I would recommend her to anyone looking to purchase or lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very Happy Return Customer

Purchased my last car in 2010 at Ontario Honda and have been very happy with the service so it was a no-brainer to return for my new vehicle. Tony DeTraglia sold me an Element in 2010 and I was happy to work with him again to purchase a CRV. Stefanie made the paperwork a breeze.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.