West Herr Honda of Canandaigua

(547 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 573-0451 (888) 573-0451
Used (888) 550-3547 (888) 550-3547
Service (888) 550-7304 (888) 550-7304

Reviews

(547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Honda of Canandaigua from DealerRater.

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"New car purchase a pleasant experience"

I recently purchased a 2015 Honda CRV from Ontario Honda. I had previously driven a Toyota RAV 4 for 11 years. I became dissatisfied with the local Toyota dealership and decided to check out other cars in the area. After test driving several different makes and models I stopped in to Ontario Honda in Canandaigua, NY. I was immediately approached by Tony DeTraglia. Tony helped me find the car I was looking for! He was extremely helpful and actually made the purchase of my new car a pleasant experience. From test drive to trade in, finance to driving my car off the lot.....Tony made everything go smoother than I ever could have hoped for!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback and I'm happy to hear everything went well when you were in! Enjoy your CR-V!! Thank you for being an Ontario Honda customer!

The easiest new car purchase we ever made.

From the time we arrived, Mary Monroe made this new car deal a pleasure. She answered all our questions and took the time to listen to our dislikes as well. The dealership was clean and bright which made our time there a pleasant experience. Our CR-V is great and we love driving it. Ontario Honda is like family and still a well oiled machine. Efficiency and attention are everywhere as well as customer service and a genuine interest in their customers. Ontario Honda is a step above the other dealers we visited before this purchase. Thank you Mary!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thank You for a Great Experience!

We purchased a 2015 Honda Fit and the entire buying experience was very pleasant and pressure free. Mary Monroe was extremely friendly, helpful and attentive to all of our needs. Stefanie Northrup made the financing simple and was very receptive to any questions or concerns we had. Thank you for an excellent car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service

My first-ever visit to Ontario Honda will keep me coming back. Mary Monroe was welcoming and patient with me and answered all of my questions. She found the exact vehicle I wanted and made my experience worth the trip. Stephanie Northrup was equally accommodating and made the financial part much easier than I thought it would be. Thank you to both of you. I will recommend the dealership to everyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback and for being an Ontario Honda customer! Enjoy your new car!

Pleasant buying experience

This is the second vehicle we have purchased here and have found the staff very attentive to our needs.my wife and I are both very lmpressed with all of the staff that we have dealt with in our most recent purchase

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helpful and friendly service

The dealership was welcoming and came in for me when they were closing. Very sweet people who want to give you the best service and best car deals.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Quick and helpful sales

We purchased a 2015 Civic for my oldest daughter and Robert Cannizzaro was detailed on all paperwork and features that come with the purchase. He made sure my daughter understood what she received with the purchase and how things work in the car. He is most pleasant to work with no call of Ontario Honda are zero pressure and pleasant to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Positive Buying Experience

We have purchased many cars over the years and Tony DeTraglia made our car buying experience a very positive one.There was no high pressure to lease our Honda .Tony was positive and straight forward on all aspects and we consider him now as a friend.Because of this experience, we intend to buy out lease in a few months and have recommended him to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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ONE ECSTATIC CUSTOMER!!!

My 2013 Civic lease was up next Spring, and I was very interested in upgrading to an Accord for the first time. I was thrilled and amazed that I was able to get a new 2016 Accord Coupe at a payment that I could afford. I LOVE this car. Tony DeTraglia was the salesman who assisted me with my last lease, and that experience was why I came back. Tony is professional, personable, straight forward and there is nothing pushy in his demeanor. He is honestly just trying to do the best that he can to help his customers and he is wonderfully patient and thorough in explaining the features and how they work. Tony is why I will keep coming back. Did I say I LOVE this car! Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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GREAT SALEMAN

TONY DE'TRAGLIA, IS A OUTSTANDING SALEMAN A GREAT CREDIT TO HONDA !!! THE NUMBER'S JUST DID NOT WORK FOR ME, WE JUST COULD NOT MAKE A DEAL AT THIS .

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.