Ken Ganley Kia Mentor

(2,325 reviews)
Sales hours: 11:00am to 4:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:30pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2016 consumer dealer award
New (440) 297-2144 (440) 297-2144
Used (440) 586-3019 (440) 586-3019
Service (440) 586-3016 (440) 586-3016

Reviews

(2,325 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Kia Mentor from DealerRater.

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At the beginning of March we bought a new car from

At the beginning of March we bought a new car from Dmitry. He was very competent and offered us good conditions for the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Great experience with everyone we encountered during our

Great experience with everyone we encountered during our buying process, from our sales rep Marques, to manager Tony, and financial person Eugene!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!

I dropped my car off THREE weeks ago for a recall issue

I dropped my car off THREE weeks ago for a recall issue and I haven’t been updated since March 18th. I have been ignored over and over and over when I ask for an update and nobody will even pick up the phone if I call and nobody calls back if I leave voicemails. I have been without a car for 3 weeks and was never offered a rental car when I have kids at home. This has been absolutely ridiculous to say the least.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything was taken care of in a timely manner and I was

Everything was taken care of in a timely manner and I was kept appraised of the work being completed. I was happy with the results.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Went to Ken Ganley to look for a second car.

Went to Ken Ganley to look for a second car. Marques Moore made the whole process smooth and simple. He takes his time and helps in every aspect of the process. I would 100% recommend to anyone!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Marques Moore was amazing from the time I walked in the

Marques Moore was amazing from the time I walked in the dealership. He broke down every step of the process of purchasing a car and trade in. He was thorough and on point. If you’re looking for a new car he is the guy to see. Thank you Marques!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dmitry as well as the rest of the staff was very

Dmitry as well as the rest of the staff was very professional and courteous and efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent service very good communication, would highly

Excellent service very good communication, would highly recommend this dealership to anyone looking to buy a new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

I have purchased 4 cars from Marques Moore and he has

I have purchased 4 cars from Marques Moore and he has always gone way above and beyond to meet our needs. He is very professional, knowledgeable and is very easy to work with. I would recommend his services to anyone looking to purchase a Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Michelle, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!

My entire experience was worth the drive to mentor my

My entire experience was worth the drive to mentor my salesman was awesome and I got the deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!