Reviews
My entire experience was worth the drive to mentor my
My entire experience was worth the drive to mentor my salesman was awesome and I got the deal
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Tony and Justin were AMAZING!
Tony and Justin were AMAZING!! Tony is a man of his word and was able to get me into a 2025 KIA K4. Justin was very knowledgeable, personable and patient with me. He was thorough and extremely efficient and polite.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Adrienne, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!
The best and fastest car purchase I’ve had!
The best and fastest car purchase I’ve had! Simon and Tony were awesome! Thank you 😊
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Getting a hold of an actual person to talk to is near
Getting a hold of an actual person to talk to is near impossible. Communication is almost nonexistent. No loaners available for long repairs.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We regret you felt your experience was less than satisfactory. Our records show regular communications and the vehicle was completed in a timely manner. If you would like to discuss this further please contact Nate Ferris at 440-953-1000 x901
Great service!
Great service!!! They did a quick job and everyone was very cordial Thank you!! I?ll be back.i have never had an issue.Recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lawrence, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Facility was able to accommodate date of service 3/22/25
Facility was able to accommodate date of service 3/22/25 @ 1:00pm on last min requested. Staff name Erica - excellent handling customer, pleasant , friend and helpfull.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
I walked in Ganley Kia of Mentor.
I walked in Ganley Kia of Mentor. I was treated with respect, not like other Dealerships that look down on you. I met Scott Miller and he walked me through the buying process. Asked me what I was looking for and he and a sales manager went to work. They didn't try to sell a car that they wanted to sell, but help me meet my needs. I was surprised how simple they made everything.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Antonio, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kyle was great when I arrived to service it was quick
Kyle was great when I arrived to service it was quick although they did not was my car disappointed for that asked about coupons and next service
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Brandi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Amazing experience!
Amazing experience!!!! Amazing customer service and made me feel super comfortable! Would definitely recommend to anyone looking to get a vehicle and/or service! In love with my new 2025 Kia Sportage!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ashley, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Simon and Tony were great and made the process as easy as
Simon and Tony were great and made the process as easy as possible!! Super friendly and accommodating of what I needed. I was in and out within the same day of returning my leased vehicle and getting a new one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Emily, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!