Bergey's Volkswagen of Wilkes-Barre

Wonderful experience! Went for a test drive and fell in love with the vehicle. Sales representative was knowledgeable of the vehicle and of my expectations. Financial department was amazing with working with me and making sure everything ran smoothly.

Purchased a new Tiguan. Our salesman Keeran was wonderful! Hands down the best encounter we have ever had purchasing a new car. Didn’t feel pressured. Keeran was attentive and went above and beyond during our purchase!

Service was great and the people working ar Burgey Kia were very friendly and addressed the problem and were sure to take care of the problem to the satisfaction of the customer.

Very friendly no hassel helpful staff with lots of information about how everything works with their dealership.

I scheduled in a test drive with Mike Kinney for a pre-owned Mazda at this dealership. I was sent two emails and text message confirming my appointment, and when I showed up on time, I told two salesmen outside that I had a test drive scheduled with Mike. They told me that he was “with another customer” but that they’d go in and tell him. I did not see these two salesmen thereafter, nor did I see Mike, for the next 20 minutes. It was like they all scattered like mice, vanished into thin air…they didn’t seem to appreciate my business or honor the appointment I set up. I left without my test drive and figured I just wouldn’t give them my business. I got an email from Mike two hours later. No apology, no nothing, just asking me if I’d like to schedule in another test drive. Hard pass. Avoid this dealership. They’re a joke.

This dealer has to be one of the worst in the area. By far the worst i have ever done business with! My wife and i bought a new VW Atlass Cross Sport in July. The salesman was friendly and helpful so no complaints on that individual. The rest of the staff and management is horrendous. The vehicle has been nothing but issues. The remote start won't work, brakes will randomly lock up when going down the road, the car will randomly shut off when driving down the highway forcing you to have to pull over, put car in park and restart the car. This car is a danger to me, my family and everyone on the road. We do not want anything to do with the car as we simply cannot trust it. We have tried to contact the dealer on ways to get out of lease or just trade the vehicle in. The VW has depreciated its value $12,000 in less than 5,000miles and 5 months time. The dealer will not return phone calls or voice mails once you leave the lot with the car. When i spoke to the dealer about the many issues with the car and wanted to get rid of it their reply was "yea sure we can sell you something else". Not once did the apologize for all of the dangerous issues. Not once did they say to bring the car in so that they can evaluate the defects. It's truly disgusting. Dont make the same mistake. Run Away!

I'm absolutely disgusted by this dealership. I've leased and purchased a total of 3 cars from this dealership over the years while it was Wyoming Valley Motors. Never had an issue until now with Bergey’s. In March I took my car for the following services: PA State Inspection, oil change and to check an exhaust noise I’d been hearing for months (which should be covered under warranty). I dropped my vehicle off before heading out of town for a few days, letting them know to contact me anytime if anything was needed and once they figured out what was wrong with the exhaust. I received a call the following day from Gary Stavish letting me know that they did the inspection and that one set of brake pads failed inspection, and the other set would need to be replaced very soon. I told him they could replace both sets of brake pads. I asked about the exhaust issue, to which he had no answer and said he would check into it and get back to me. He called me back saying they couldn’t find anything wrong with the exhaust. I figured I could deal with that issue when I picked up the car, because there most certainly was an issue with the exhaust. Upon picking the car up, imagine my surprise when I was handed a bill for $1,209. WHAT? In addition to the oil change and inspection, I was also charged for a tire rotation (not authorized), a brake fluid flush (not authorized AND not necessary), and full sets of brakes AND rotors (not authorized – he told me the pads needed to be replaced and I authorized those). FURIOUS! I told him I had not given the OK to do the rotors as well, and he told me that they always do them together, they can’t do them separate, to which I responded that he should probably make his customers aware of this ahead of time. I WAS NOT GIVEN A QUOTE AT ALL during the telephone calls with Gary. The following day I spoke with the Service Manager, Bill. I was informed he would see what he could do and call me back. I spoke with him the next day and he asked if I would be agreeable to getting a refund on the brake fluid flush, tire rotation and the cost of one set of rotors, to which I agreed. He said it would be processed and sent to me. May 21 – Followed up with Bill via email because still no refund. Was told he would check on it. No response after that. June 2 – Followed up with Bill AGAIN via email because still no refund. Was told on June 7 he checked with accounting an “he feels they sent the check out a while ago”, but they’d place a stop payment on it and will re-issue. It’s now AUGUST 2. No email communication. No refund check. If you are looking for clear communication, a dealership that keeps their word, and one you can trust – find another. Disappointed doesn’t even begin to describe how I feel about this entire situation.

Incoming: Essay My experience at Bergey’s Kia of Wilkes-Barre was a step above the rest. I have purchased a good handful of cars in my life and this has to be one of the smoothest transactions I’ve ever had. I reached out to every dealer that I found had a ’22 Niro EX Premium incoming from Florida (where I live) all the way up the east coast. My goal? A purchase at MSRP and no funny business. Of the dealers I called there were only about three that were not doing market adjustments and Bergey’s Kia was one of them. After speaking with Rich Tokar and confirming the 0-markup and availability of the incoming Niro I quickly put a deposit down. Rich, although he wasn’t a sales associate, kept me up to date every step of the way. I will say I likely pestered him with regular checkups on the status of the car while in transit until it arrived. He was very patient with me and understood my excitement, never once showing a sign of displeasure in dealing with me. Once the car arrived I was handed to sales associate Gary Ottaviani. Gary provided me photos of the car, corresponded with me about financing, and coordinated delivery of the vehicle. I flew up about a week after and Gary was awesome enough to meet me at the airport. We exchanged pleasantries and he drove me to the dealership. On the way we discussed the 50th anniversary Thunderbird he had just purchased (and we were riding in) and other things about each other. Once we arrived at the dealership I met with Rich and we exchanged greetings and discussed the trip up. It was great to put a face to the name! I was quickly shown the vehicle I had waited months for. Gary and I discussed getting it all set up before leaving and before I knew it Angelo, the finance manager, was ready to do my paperwork. Everything was smooth as butter. There was no pressure to purchase any options however I did land on purchasing the maintenance plan for my Niro. I felt like it was reasonably priced (and to confirm it I called my local Kia dealership and asked them of the expenses to do each of the maintenance items the plan covers-- the plan offered by Angelo was only about $150 more, which over six years I considered the convenience worth it). Angelo was very professional and had me in and out within 20 minutes!! Gary met with me after and we got set up for access on the Kia Uvo app then we were good to go! I bid everyone a farewell and I was on my way! Like I said, super smooth transaction, exceedingly friendly staff, no games, just honesty and integrity. 5 stars all around, higher if I could.

Dontay was extremely helpful, kind and friendly when I was in for my oil change. The dealership always does a free car wash but Dontay went above and beyond with detailing my car for me because I had had a few dark marks from a power line falling on my white car. He was able to get them out and cleaned my car beautifully. I appreciated it so much! Having a clean car really turned my whole day around. Thank you so much!!

Lured me in with advertised price and then added 5000 to the msrp when I sat down to go over the final price. Shady tactics, and thus I'll take my business elsewhere