Bergey's Volkswagen of Wilkes-Barre

(1,506 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 5 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (570) 866-3198 (570) 866-3198
Used (570) 866-3165 (570) 866-3165
Service (570) 866-3196 (570) 866-3196

Reviews

(1,506 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bergey's Volkswagen of Wilkes-Barre from DealerRater.

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Mia was very helpful with helping me find my car was very

Mia was very helpful with helping me find my car was very patient when with my questions and concerns would definitely recommend coming back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My first time buying a car at this dealer.

My first time buying a car at this dealer. It was a great experience - from shopping to purchase and delivery!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

All around awesome experience from purchasing to service!

All around awesome experience from purchasing to service! Great Dealership! Would definitely recommend to everyone looking great quality and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for recommending Bergey's Kia. We’re glad you enjoyed both purchasing and service with us.

Very please with the service department.

Very please with the service department. I had some questions concerning my kia soul and the service person Gary answered all my questions and concerns that I asked great team of people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for highlighting our service team at Bergey's Kia. We're glad to hear your questions about your Kia Soul were answered satisfactorily.

I had an excellent experience at Bergey’s!

I had an excellent experience at Bergey’s! Keeran went above and beyond to make sure that I got the car that I wanted. Everyone that I came into contact with was wonderful and I love my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Highly recommend this dealership!

Highly recommend this dealership! Michael Kinney is very knowledgeable about the vehicles! He’s there to help you get the car that you want! It was the first time I bought a car that I didn’t feel pressured by the sales team or the finance people! I really can’t say enough about them. Mike is a real asset to the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service.

Great service. Mia took time to make us feel very comfortable. There were no pressure tactics. After purchasing our car, she took the time to show me all the features and how to use them. I would highly recommend this dealership. I give Bergey Kia two 👍👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had some trouble getting our car when it was promised

We had some trouble getting our car when it was promised but Jeff Lang, the General Sales Manager, stepped in and made sure the car was found and transferred from another dealer. Jeff saved the deal and treated us well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very pleased with their Service Department.

Very pleased with their Service Department. First time bringing in my 2021 Seltos for maintenance. It was easy to get an appointment. The service advisors were friendly and courteous. The waiting area was clean and comfortable. Water ect was available. TV too. The final cost for my 30k checkup was reasonable and less than expected based my experience with the other unmentionable Kia Dealerships. Oil changed, brake fluid flush, tires rotated, and multi point inspection. They are a keeper.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for choosing Bergey's Kia and for sharing your positive experience with our service department. We're pleased to hear everything from appointment scheduling to waiting area amenities met your needs on this visit with your Seltos. Our team appreciates the feedback, and we look forward to helping maintain the quality of care that impressed you during this maintenance checkup.

I have been dealing with bergey's for 4 1/2 years and I

I have been dealing with bergey's for 4 1/2 years and I have always been happy with there service department. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We appreciate your trust in Bergey's Kia and recommending us to others. Our team looks forward to continuing the great service you've come to expect from our service department.