Bergey's Volkswagen of Wilkes-Barre

(1,506 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 5 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (570) 866-3198 (570) 866-3198
Used (570) 866-3165 (570) 866-3165
Service (570) 866-3196 (570) 866-3196

Reviews

(1,506 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bergey's Volkswagen of Wilkes-Barre from DealerRater.

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Great Volkswagen service experience.

Great Volkswagen service experience. Rick kept me updated on how things were progressing. Thanks to Rich Bitto for working on my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service department was great to deal with for a recall.

Service department was great to deal with for a recall. And love the drive in service they started to have since remodeling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service Debbie Cunningham was very nice and

Great service Debbie Cunningham was very nice and thorough with her service. I would recommend her to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rick was exceptionally courteous with service and worked

Rick was exceptionally courteous with service and worked with us throughout for our vehicle. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for your kind words and feedback. We're happy our team could meet your expectations at Bergey's Kia.

Very accommodating I enjoy coming here for service !

Very accommodating I enjoy coming here for service ! Looking forward to visiting when all the renovations are complete.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your patience during the renovations and are glad to know you enjoy our services at Bergey's Kia.

Outstanding sales as well as service departments.

Outstanding sales as well as service departments. They understand the customers concerns as well as their needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The customer service at this dealership is wonderful.

The customer service at this dealership is wonderful. I came over 2 hours away to test drive a vehicle and ended up purchasing it. I wasn’t there all day, which was extremely nice. They are very friendly and knowledgeable of all of their inventory.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service!

Great service!Gary is the one to see if you need a vehicle! I bought 2 vehicles from him and will be buying my next one from him as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback. We appreciate your trust in Bergey's Kia and look forward to serving you again.

Started going here for service on my 23 GTI because it

Started going here for service on my 23 GTI because it was closer than driving to Coccia of Allentown where I bought it and have had nothing but good experiences so far service wise. Me and the wife needed a bigger vehicle so we stopped in and checked out a 24 Tiguan. Dan was our salesman, I feel like he helped us get the best deal available, got us what we wanted for our trade and we got all available discounts for the vehicle. It was a quick process as well which I definitely appreciated, no games being played like most dealers do. Will continue coming here for service on both vehicles and will recommend any family/friends looking for a new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My first time buying a car and Keeran was excellent to

My first time buying a car and Keeran was excellent to make sure that I got the car I wanted and made the process so smooth. Everyone that I came into contact with was wonderful and extremely helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bergey's Kia is happy to know our team made your first car purchase smooth and enjoyable. Your kind words mean a lot to us.