AutoNation USA Phoenix Avondale

(209 reviews)
2025 consumer dealer award
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2025 consumer dealer award 2024 consumer dealer award
(866) 559-0202 (866) 559-0202

Reviews

(209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Phoenix Avondale from DealerRater.

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Tony was fantastic.

Tony was fantastic. Helped me find a car that works for the family. Would definitely recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

AutoNation did a great job at allowing me and my wife to

AutoNation did a great job at allowing me and my wife to have a awesome truck buying experience Thank You AutoNation🙏🏽

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are pleased to hear you had such a positive experience with us, David! Don't hesitate to call us if you ever need anything. Be safe on the road!

Anthony was great to deal with and Nick was very friendly

Anthony was great to deal with and Nick was very friendly and helpful in making our purchase a smooth and stress-free deal. Will definitely do business with them again. They follow through with their promise to make every detail with the sale right!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Jj was our sales rep, she did a great job doing our deal

Jj was our sales rep, she did a great job doing our deal and was able to get us into a great car! Thank you to her and her team for helping us out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Martha! If you ever need help, just give us a call. Happy motoring!

JJ got me into a car that I absolutely love despite my

JJ got me into a car that I absolutely love despite my situation, credit was rough but she still made it happen! She was so patient and made the transaction go smoothly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Angel! If you ever need help, just give us a call. Happy motoring!

Very pleasant experience.

Very pleasant experience. All staff was friendly and helpful. We come here again. Very satisfied. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I had the most terrible experience at AutoNation USA

I had the most terrible experience at AutoNation USA Phoenix Avondale. It took 2 weeks to complete a purchase from out of state. When I arrived to pick up the car, I was told that the car had been detailed twice and there was dried mild in the back seat cup holder, greasy finger prints on the car handles, and finger prints on the windows. This car was never even cleaned. When I asked to speak to the manager, the manager basically justified the condition of the car delivery and asked me if I had ever purchased a car from a used car lot. He wanted me to lower my expectations. When I spend $25K on ANYTHING, I expect it to be clean. Additionally, the sales person I was working with for TWO WEEKS never thought to look through the car in detail to see if anything needed repair. The back seat needed to be repaired and the repair person was not there over the weekend. Also, the car detailers were not there over the weekend so they expected me to drive 5 hours to bring the car back to get the back seat fixed and the car detailed. NEVER EVER AGAIN!!!! First time and last time purchasing from ANY AutoNation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (602) 830-5860 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

The best experience in a lifetime buying a vehicle

The best experience in a lifetime buying a vehicle Thanks to JJ ‘ That girl has a heart to make it happen !! And Did Smiles and a Huge Thanks for Her!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Amanda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

jANNEA been incredibly helpful, and I'm grateful to

jANNEA been incredibly helpful, and I'm grateful to have gotten her help! Great customer service isn't easy to come by, but she was amazing and got me a good deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Kelly, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Jj did a great job.

Jj did a great job. she found us something with all our wants and needs we are very happy with our new car, tj and jared also helped out and made sure we were taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Jasmine, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!