Reviews
Very quick and easy experience, thank you AutoNation for
Very quick and easy experience, thank you AutoNation for making my experience amazing and carefree.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Joshua! Don't hesitate to call us if you ever need anything. Be safe on the road!
great customer service was provided by sales manager
great customer service was provided by sales manager Jessica and sales rep lily thank you for all your help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Phoenix Avondale. Drive safe, and we'll see you on the road.
I went in and was helped by Lilly!
I went in and was helped by Lilly! I was in & out within the hour! I will continue doing future business with AutoNation!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Jessica, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Phoenix Avondale. If you ever need help, just give us a call. Happy motoring!
It was an excellent experience.
It was an excellent experience. Everyone was friendly & attentive! Would definitely recommend to anyone looking for a car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Blanca, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Worked with Tony & Isaac.
Worked with Tony & Isaac. They helped me get into the truck that I wanted! Great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear you had such a positive experience with us, Nick! If you need more help, our team is available to talk -- safe travels!
Purchase a car from Isaac and Sean and Finance and they
Purchase a car from Isaac and Sean and Finance and they were amazing throughout the whole process. Definitely would recommend them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Muhammad, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Very professional.
Very professional. Had a great experience buying my 2014 Mazda cx9! Quick easy and painless!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I recently visited the AutoNation dealership at 10601
I recently visited the AutoNation dealership at 10601 Papago Fwy, Avondale, AZ, with the intention of selling my car, anelectric vehicle (EV), after receiving a good faith offer from the dealership. Unfortunately, my experience at this location was highly disappointing and unprofessional. Upon arrival, a staff member conducted a thorough inspection of my vehicle and confirmed that it was in the exact condition as described—fully operational and meeting all promised standards. However, I was then informed by the manager, Mr. Jared Senne, that the dealership was not interested in acquiring EVs. Despite this, I was offered the option to sell the vehicle at a significantly reduced price of $4,000 less than the original written offer, which was framed as a "favor" to me. This situation raises serious concerns about the dealership's business practices. If there was no interest in purchasing EVs, it is unclear why a formal offer was extended in the first place. This experience not only wasted my time but also appeared to be a bait-and-switch tactic, as the revised offer was substantially lower than the agreed-upon amount, despite the vehicle meeting all expectations. I found the conduct at this location to be unprofessional and lacking in integrity. As a result, I cannot recommend this AutoNation dealership to others, particularly for those looking to sell their vehicles. It is worth noting that I have previously sold a vehicle at a different AutoNation location and was treated with fairness and respect, which underscores the inconsistency in customer service across your dealership network. I hope AutoNation takes steps to address these practices to ensure a more transparent and equitable experience for future customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (602) 830-5860 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Following an unsatisfactory and questionable experience with AutoNation USA Phoenix Avondale, we opted to conduct our transaction with Carvana. Carvana demonstrated transparency and consistency in their pricing, adhering to the terms they presented. In contrast, AutoNation USA Phoenix Avondale engaged in deceptive practices. We would advise individuals considering a purchase or sale with AutoNation USA Phoenix Avondale to explore alternative options. It became evident that AutoNation USA Phoenix Avondale did not intend to honor the written offer they provided, instead presenting a verbal offer that was $4,000 lower. This discrepancy suggested an unethical attempt to manipulate the transaction, potentially constituting an illegal bait-and-switch tactic.
They were helpful and professional.
They were helpful and professional. I would definitely recommend them to anyone looking for a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Blanca, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation USA Phoenix Avondale and we hope to be of service again in the future.
Bought an Audi from AutoNation.
Bought an Audi from AutoNation. it wasn’t easy transaction. Was out within the hour. Jessica was a pleasure to work with. Please ask for her if you are ever in the market for a vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Richie, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix Avondale! Don't hesitate to call us if you ever need anything. Be safe on the road!