AutoNation USA Phoenix Avondale

(209 reviews)
2025 consumer dealer award
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2025 consumer dealer award 2024 consumer dealer award
(866) 559-0202 (866) 559-0202

Reviews

(209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Phoenix Avondale from DealerRater.

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Great car buying experience.

Great car buying experience. Lilly and Adam are amazing to work with. They were patient and kind. I would go back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lynn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Love the facility.

Love the facility. the staff was excellent, helpful and kind. Found me car that I love.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I purchased a 2015 Escape SE a little over a week ago.

I purchased a 2015 Escape SE a little over a week ago. Bryan, Jared and Michael took great care of my wife & myself. I had time limitations for work reasons. It was tight but it got done and I drove away in time for work. Thanks again. Scott Lanz

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Scott, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix Avondale! Don't hesitate to call us if you ever need anything. Be safe on the road!

I Felt very welcomed here by everyone at the dealership.

I Felt very welcomed here by everyone at the dealership. They all helped me out to get the car I wanted. My sister had also gotten her first car there and they were both pleasant visits.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.

Best customer service we ever had.

Best customer service we ever had. Great experience. No problem what so ever. Will go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Great place and great people, thank you, JJ, Jessy and

Great place and great people, thank you, JJ, Jessy and Cameron. You were so professional and a pleasure to deal with. We will be back for our next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Purchased an Alfa Romeo from them and come to find out it

Purchased an Alfa Romeo from them and come to find out it had physical damage to it that was missed during the 125 point inspection. I contacted the dealer with a very reasonable offer to correct their mistake, General Manager Christopher Block declined to take responsibility and make it right. I have sought legal action and my attorney has had to get involved. Awaiting their response from demand mailed to them and will update review accordingly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I had a wonderful experience at this Avondale store!

I had a wonderful experience at this Avondale store! Everyone was attentive, patient and kind! Jared S made sure everything went smoothly and ran the store and the team very efficiently. He was very honest and transparent, and made the process fun and exciting! Thank you Avondale team!! Love my car!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

Great selling experience!

Chris and Jessica went above and beyond! Had the best experience selling my car to them! Thanks again for all the help! ??????????

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Deveri, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

EXCELLENT SERVICE!

EXCELLENT SERVICE! EVERYONE MADE SURE I WAS ALWAYS TAKEN CARE OF AND COMFORTABLE DURING MY TIME THERE. THERE WAS NEVER A MOMENT WHERE I DIDNT FEEL LIKE I WAS IMPORTANT OR THERE FOR A REASON. HIGHLY RECOMMENDED

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation USA Phoenix Avondale and we hope to be of service again in the future.