AutoNation USA Phoenix Avondale

(209 reviews)
2025 consumer dealer award
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2025 consumer dealer award 2024 consumer dealer award
(866) 559-0202 (866) 559-0202

Reviews

(209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Phoenix Avondale from DealerRater.

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Car sale

Great sales guy, great customer service. Josh went out of his way to help me with the process of buying my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Lucas, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

Great work!

Great experience from the very beginning, thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Angelica, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

sold them my car

Good follow up after sale on my check. Sold them a ram 1500 with some title issues and they bought it after getting a second title for it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

AutoNation USA Phoenix Avondale was absolutely amazing!

AutoNation USA Phoenix Avondale was absolutely amazing! The best experience I’ve ever had! I can’t thank them enough

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

I worked with Lilly and she was amazing.

I worked with Lilly and she was amazing. Super helpful and always followed up with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

A great experience

What a great experience! I was in and out without any hassle. The salesman Josh was very helpful on everything that is required and was very nice. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Buyer Beware!

Buyer Beware!! Stay away from this dealer. They sold me a van they knew had problems, unfortunately, I found out after the 3 day return period. I should of tan for the hills when they gave me a loaner while my van was getting repairs made. Even the loaner broke down and left us stranded, feel sorry for whomever the victim was that bought that van.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Jason, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (602) 830-5860. We hope to hear from you.

Buyer Beware

BUYER BEWARE!! Do not buy from AutoNation Avondale. I purchased a van from them online and have had nothing but problems and break downs since. Even their loaner van broke down and left us stranded. It gets even worse but won’t bore with the details.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jason, we are deeply disappointed by your experience at AutoNation USA Phoenix Avondale. If you would be willing to give us another chance in the future, please reach out to our General Manager at (602) 830-5860. We would appreciate the chance to turn your experience around.

Excellent Customer Service

I had the best experience here! They were super helpful and honest with all the information about their cars. Nice and easy buying process as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Candice, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

New car

Very wonderful and great experience. They were amazing overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!