Philpott Ford

I had an 8:30am appointment this past Saturday and arrived a little early so I wouldn't miss it. The advisor told me it would be a wait due to the number of walkins they had, which completely negates the point of having an appointment. I asked him if it even helps to make an appointment and he said sometimes it does and sometimes it doesn't. That is a horrible policy. At any other dealership I have ever had maintenance work scheduled for a vehicle they always put appointments first as they should. I finally left between 9:30-9:45 and their service techs left plastic covers on my seat and paper mats on the floor board that I had to remove for them. When I got halfway down the road my windshield wiper fluid low alert came on because they didn't refill it for me. Isn't that a basic thing that gets done when you do an routine maintenance check? I didn't have time to go back so I bought some yesterday and did it myself. They're sloppy and need a better policy in place for people that make appointments.

Tabitha McCray worked very hard with her service department to figure my trucks issues. She also spent alot of time on the phone with my "extended warrant" Ihad purchased trying to explain things to them in an effort to have them pay some of my expenses. I have never had a bad experience with service department and service advisors at Philpott in Nederland.

Thanks to Ed Marcus for scheduling an appointment the day I called about my F250 check engine light on. He frequently called me about the status on the repairs and the timing for completion. His knowledge of Ford trucks is amazing and reassuring.

I was able to make an appointment the day after I called. My car was in and out while I waited. Competent and courteous service.

Brunson made this the easiest car buying experience. I went there knowing what I wanted and no one tried to talk me into buying anything different. They answered questions honestly and no game playing on the price. Brunson even found the color I wanted. I will definitely buy my next vehicle from here ! Becky Gentry

Oil change, new tires and brake service. Quick easy and friendly. Best tires and price compared to local tire shops.

Mr. Jorge went above and beyond our expectations for helping us get a vehicle. Everyone at Philpott Toyota was absolutely the best. Thanks, Joyce & John McCorquodale

Tabitha, Danielle and the service department were amazing in trying to replace the factory wheels after my accident. They will continue to be the service department of choice on both our ford vehicles. Ford is the failure here on the timeliness of the replacement and the wheels still not an exact match.

I called the Finance Manager to get some information and left 5 messages all with no return call. This is typical of the dealings I have had with this dealership. Also why is Philpott ashamed to say they are located in Nederland. All over the webpage it says Beaumont and Beaumont area. If you want to be in Beaumont move to Beaumont.

Derron Rogers helped us with our new Ford. He made everything very easy, and made our experience very pleasant. We will definitely recommend phillpot and Derron to other people and we will be back for sure.