Reviews
Write a reviewGreat job, thank you!!!
Very helpful. Worked us in even though they were busy. Provided loaner car when ours could not be ready by the end of the day
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we are so glad we could help! If there is anything else we can do to assist you, please let us know. Take care!
One visit and done!!
Always an easy process, especially when I now what I want! I go in, sign off on the paperwork, go through finance and we are done!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lisa Fiorenza, thank you for your kind review; we are happy to pass along your comments to the team here at Philpott Pre-Owned Super Center!
Ford F150
Very likely, actually I already did recommend phillpott
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edgar, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thanks Adam & Josh
Great place & Great People ! Adam worked with me and got me in a pretty awesome car & Josh made financing easy !! Definitely my home to buying cars from now on !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alissa, we're happy you found our staff to be so supportive during your experience here at Philpott Ford. Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!
Oil change
Everything went smooth. Nice friendly staff . Quick service and nice guy that dropped me to work. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arlene Thomas, we are so happy to read such a great review about Philpott Pre-Owned Super Center!
Car Service
Brought my car in they for oil change, and called me when it was ready plus they picked up to bring me to the dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lazonia Thomas, we are so happy to read such a great review about Philpott Pre-Owned Super Center!
Excellent overall
Very professional and to the point. I maintain my vehicle so when I feel that it needs to be serviced, they are always my first phone call. Facility was clean and not too cold, it was great. I actually used my time spent there to do college work. They also offer a shuttle to bring you to where you need to be. Overall, excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review of your recent experience with us!
Great Dealership You Will Be Recommending
I continue to get great service from Philpott Ford. If you want to purchase a vehicle then see Adam Carter or Brunson Ableson. I am sure all of the salesmen will give you the best deal, but these two I have worked with and they are great people to deal with. Bob Thewman, the general manger, e-mailed me to make sure everything was going okay. I speak my mind and I am not influenced by anyone. I told them about a bad service experience I had a few years ago with their service department and they listened and took care of it. That is how responsive they are to the people. This dealership takes the concerns of their patrons very seriously. This dealership should be your first stop when shopping for a vehicle and after you have haggled with other dealerships you will come back to Philpott Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Harvey White, we are glad we could help!
service
As good as it could be. The parts/service lady was very friendly and helpful and the service was complete in 45 minutes as estimated. The waiting area, also nice, had reading material or tv to keep you occupied. Very comfortable seats too. All good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Leo, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Worst buying experience ever
Philpott Toyota in Nederland could possibly have the worst customer service I have ever encountered. I spent 45 minutes on the lot looking at 4 runner and were never approached by anyone in sales. We went to the showroom and were never offered any help.Sales personnel was playing on their phones behind their desks and never did more than just look at me. When I went back outside drove to the back to take a look at the other tundras nobody came, finally as I was leaving I noticed another customer of different ethnicities get punctual help as I watch from the neighboring parking lot
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ryan, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (844) 338-8964 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.