Reviews
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I lost two vehicles to Imelda (including my 2017 F250 that was just a baby with about 3500 miles on her. I called my salesman Brunson Ableson and told him what happened. He knew exactly what I wanted even though I hadn't seen him in several months and he remembered me once I told him my name. He located a 2019 version of the same truck within a day. The only hitch was getting two drivers to go pickup the truck over in Louisiana so it was delayed a day. Cory in finance was great to work with too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Always excellent service at Philpott! Staff is friendly...
Always excellent service at Philpott! Staff is friendly and service is quick and always done correctly. I will forever recommend this place for service and sales!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Lost my vehicle in flooding from TS Imelda. Called Mark...
Lost my vehicle in flooding from TS Imelda. Called Mark Fiorenza and he had me a new truck on the way asap. Great people great price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lost my vehicle in flooding from TS Imelda. Called Mark...
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
September service
The service done on my 2016 F-250 was completed in less than 2 hours. The work was done professionally and right. I hope all service departments do as good a job as Philpott Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Great first experience at Philpott
I did not buy my Ford truck here but the service was excellent. Got my oil change and regular service fast and got me back on the road. The service manager helped me go over some of the features in my truck that I was having issues with. She was very knowledgeable of the features and the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Slower service
I have in the past have all ways set appointments to have my truck service at PhilPott. This last time I had a 9:30 A.M. appointment that I made a week in advance. It took them a hour and a half to service. I feel if someone took the time to set an appointment and shows up to there appointment should be a head of people show up out of the blue.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Recall for transmission reprogram
Very friendly and helpful with having the work done in a timely manner. All the employees were friendly and helpful. Very nice experience would return again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Outstanding service!
Brought my truck in for a recall... Stacy Moffett is always a pleasure to do business with. He’s very thorough and cares about his clients.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Oil change and warranty service
Philpott Ford service has always been very reliable. I have always been able to count on getting my vehicle serviced and repaired. Tabitha was extremely helpful with my service questions. The service department is the reason I purchased my F-350 from Philpott Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Excellent Service Department
I had a 7:00 am appointment for oil change and tire rotation. At 7:00 am I was checked in. Was out the door by 8:05 am with all service completed. I have ALWAYS had excellent service at Philpott Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!