Philpott Ford

Great job getting us in and out, and the car is working enter than ever. Thank you very much Philpott Ford. They always know who we are

Very satisfied with the work on my Escape! The Ford technicians are top notch! My advisor was Stacy Moffitt. Stacy was very helpful with getting my vehicle serviced at a time that was convenient for me. My vehicle was taken back for service shortly after my arrival, serviced and I was out in a very short time.

I Enjoyed working with him. He was very helpful and he explained everything as we were making arrangements. He was very helpful and I will come again. Thanks

we have used hydundai, toyota and ford service. we have always been treated good along with great service. philpott seems to hire the best employees.

She was very knowledgeable and helpful about it all. Talked me through the services due on my pickup and explained in detail what they would be doing.

They attempted deceive me and made excuses and tried to change their story. Even the salesman said he told the service writer not to "fluff" me because I knew my stuff. I've turned wrenches for 30 years and basic maintenance even on the newer vehicles is quite easy, and easy to keep tabs on. I came in for a brake booster replacement on my daughter's 2011 Ford Edge, under factory extended warranty and check an oil pressure sensor that flashed a warning. Of course no charge on the booster, no diagnosis on the oil pressure sensor, and then they had a list of $400-$500 worth of maintenance items (no warranty coverage) that needed immediate repair/replacement. When I called them on it, because we bought the car FROM THEM, 3 months earlier (~2k miles), they made excuses and lies as to how they came up with those "needed" repairs. I have pics of the item's status and they are nowhere near failure or required replacement. Had my wife or daughter been dealing with them they may have been successful at bilking them out of that money. I will be contacting the general manager, and NEVER doing business with them again, Really sad as we just bought a 2019 Expedition in February, and have purchased 3 other vehicles with them in past years.

$50 basic oil change, supposed to have done multipoint inspection but proved that was not done as tire pressure was lower than it was supposed to be and when finished with service tire pressure was never adjusted to OE spec. Oil life monitor was not reset by technician when oil was changed as myFord app is still telling me I need to schedule service soon only 8% oil life. It’s been raining so I will have to verify my oil was actually changed when it stops. Hopefully my $50 did actually get the oil at least changed.

Easy Ford Truck purchase, this is the second truck i have bought from this dealership. Once I made my chose a truck the deal was quick and easy, they gave me the best offer on my trade in. I made my purchase on a Saturday, the salesman stayed late so I could take my truck home that day.

Keegan was very professional and personable. He was a superdelegate service rep and kept me informed as to the status of my vehicle. Thank you Keegan!

Very knowledgeable personnel. All of the insurance paperwork was handled in house without issue. The body repair was done perfect. Will use again in the future.