Reviews
Write a reviewMr. and Mrs.
We have purchased and have had all our service provided at Patrick. I could not even begin to count how many over the years. We trade quite often and we love selection......Thanks to all the staff who have serviced us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They were prompt and completed the work, thanks
Service Advisor Jeffrey Palm was polite and extremely helpful in getting the NYS Inspection and brake work completed in a reasonable time on my 2010 GMC truck. Thanks Jeff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm pleased to know that all went well and you're happy with Jeff and our service center. I'll forward this on to the entire service center. They'll truly appreciate it as well. Enjoy the Sierra and thank you for the 5 star review. Mark Pennella VP Patrick Buick GMC
Service review
Excellent service, professional and quick. What was stated as completion time was spot on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business and kind comments. I'm pleased to know that all went well. I'll forward this on to the service center and the team...they love reading these as well. It truly motivates & inspires them even more. Thanks again. Mark Pennella VP Patrick Buick GMC
Excellent sales experience
Salesman Gary Johnson & sales manager Tony Coleman were great to deal with and was very accommodating with the vehicle I wanted. I would highly recommend this Patrick team for your next lease/purchase!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your business and kind comments. I'll forward this on to Gary & Tony along with the entire team. They love reading these along with the recognition they receive. Enjoy the new vehicle and thank you for the 5 star review...it's truly appreciated! Mark Pennella VP Patrick Buick GMC
GREAT DEALERSHIP
Patrick Buick GMC is a great dealership and very smart to employ people like Eric Whitlatch he is honest, not pushy, and has great integrity! I will refer everyone to Eric Whitlatch and Patrick Buick GMC
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your business and kind comments about Eric and our Dealership. It's truly appreciated. I'll forward this on to him and the entire team. They love reading these along with the recognition they receive. Enjoy the new car and thank you for the 5 star rating. Mark Pennella VP Patrick Buick GMC
Good Dealership
I have purchased several cars from Patrick over the years. I always feel like it is a far more professional atmosphere then other dealerships. I have had good luck with the service department also which only adds to the experience. I have recommended Patrick to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your loyalty over the years and kind comments about the sales & service experience you have received. I'll forward this on to both teams...they truly enjoy & love the recognition as well...along with the 5 star review. Thanks again for your business. Mark Pennella VP Patrick Buick GMC
Warrentee service
Was in and out of dealership in a decent amount of time, appointment time was great and service also great, as usuall
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued business with us. Everyone truly appreciates it. I'll forward this on to our service & sales teams....they love reading these along with the 5 star recognition they receive. Thanks again. Mark Pennella VP Patrick Buick GMC
Pleasant, painless experience
Purchased new Buick, was very happy with entire experience. My salesman, Eric Whitlatch was a true professional. At no time did I feel pressured to make a decision. Cars features were thoroughly explained and no question went unanswered. All the folks I met with at dealership were friendly and professional. I have not had to have any service on the car yet so I have no experience with the repair dept. but I can't imagine they would be anything other than professional and helpful. I would certainly buy another vehicle from this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your wonderful & kind comments. Eric will truly appreciate it as well. I'll pass this on to the entire team as this is what we train for. Enjoy the new Buick and thank you for your business along with the 5 star review. Mark Pennella VP Patrick Buick GMC
Great
As always service was top rate! All the service personnel are helpful. They assist you through the entire process. I love bringing my car to Patrick for Service. Both Jeffs, Steve and Mario are there to be helpful. I am always treated with much respect and kindness. Today's task was an oil change, I came in at 2 and was done by 2:30. Hardly had time to sit. Thanks to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful comments about our 4 service consultants. I'm very proud of them! They have a combined tenure here at Patrick of over 75 years and an experience level that's unmatched, so I'm pleased to know that you noticed. I'll forward this on to each of them including the 5 star review...they love reading these along with the recognition they receive. Thanks again. Mark Pennella VP Patrick Buick GMC
Neil K. from Canandaigua
How does the saying go......"a good mechanic is worth their weight in gold". Well this service department sets the "gold standard"! They have always been helpful and professional when dealing with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Absolutely love your comment! Thank you for your continued business over the years. We've always been above the curve as far as advanced training goes for our certified technicians....so I'm very pleased to know that you noticed. I'll forward this on to the shop.......they'll truly appreciate the comments & recognition along with the 5 star review. Mark Pennella VP Patrick Buick GMC