Reviews
Write a reviewCustomer
I have leased 4 or 5 cars from this dealership. I have referred my husband, son and daughter in law. We all have leased. Mark Houser is the man we go to. His product knowledge, customer service and his willingness to go the extra mile to see that his customers get the vehicle they want is very important.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your business and kind comments. Mark and the entire team will truly appreciate it. Enjoy the new vehicle and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC
2010 GMC Yukon service
Service work was done in a timely manner allowing me to wait for my vehicle for a short time then drive away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business and comment. We truly appreciate it including the 5 star recognition. Our service center team will love it! Thanks again. Mark Pennella VP Patrick Buick GMC
Spectacular Sales Rep
I had the best Sales guy ever. I liked him so much I brought my best friend, sister and coworkers daughter to him since he did such an amazing job. Still now 3 weeks later I can still text him and he gets back to me right away. If you are in the market for a car see JohnDavid Morgan. Truly great guy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your warm and kind comments about JohnDavid. We truly appreciate your business. I'll forward this on to him and the entire team. Everyone loves reading these along with the 5 star recognition they receive. They invest so much of their time and pride in what they do. Enjoy the new ride and thanks again. Mark Pennella VP Patrick Buick GMC
New Encore
Everyone involved in my car purchase was nice, helpful and made the process smooth. I had been car shopping for awhile, and when I met my salesman Gary, I knew I would purchase my car from him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love your comment about Gary! Thank you so much for your business. I'll forward this on to him and the entire team. All of them will truly appreciate it as well. Enjoy the new Encore and thank you for the 5 star recognition. It instills a tremendous amount of pride in their profession. Thanks again. Mark Pennella VP Patrick Buick GMC
Warranty Work
Took my GMC in for its last oil change and tire rotation under my warranty period. Was especially easy to make an appointment on line and got the time and date I wanted to bring it in for service. Was met at the dealership by the service rep Jeff and he took great care of me. Got my vehicle in right away and had it back to me within the hour as promised. Great job as usual
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your business and wonderful comments about Jeff and your service experience. It's truly appreciated. I'll pass this on to him and the entire team. They love reading these along with the 5 star recognition. Mark Pennella VP Patrick Buick GMC
Jennmcb
The entire team at Patrick are kind and extremely helpful, both service and sales!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful comments about our Sales & service centers. We truly appreciate your business. I'll forward this on to both departments. They love reading these along with the 5 star recognition. Mark Pennella VP Patrick Buick GMC
Oil change
Mario, in the service department, always provides the best service when I bring my 2013 LaCrosse for any service. He lets me know what needs to be done--if I have not requested a specific servicing for my car. He's the greatest!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your warm and kind comments about Mario. He's been with us since 2005 and has been an incredible asset for the company and our customers. I'm pleased to know that you noticed. I'll pass this on to him and the team. They'll love the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC
Great place to buy or lease a car.
The buying process was no pressure. Easy with a good selection. Informative salesperson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your business and comments about your purchase experience. That's exactly what we train so I'm pleased to know that you noticed. I'll forward this on to the entire team...they'll appreciate it as well along with the 5 star recognition. They'll love it. Enjoy the new vehicle. Mark Pennella VP Patrick Buick GMC
As always, service was as promised... on time!
The service department goes above and beyond to make sure I'm happy. Have always found them to be very accommodating as to my time constraints. GREAT JOB... AGAIN!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's really great to hear! Thank you so much for your loyalty and wonderful comments. I'll forward this on to the entire service center. They'll truly appreciate it as well along with the 5 star recognition. Mark Pennella VP Patrick Buick GMC
Safety recall (airbags) and oil change
Had an oil change and safety recall (airbags) two weeks ago. Mario, the mechanic, was very professional and efficient. He additionally filled my tires with air, along with the two other services. I love my Buick Encore and plan to return for any further work. My automobile, aka "Carmelina" (due to her carmel color), deserves only the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your warm comments about Mario along with the 5 star review. He'll truly appreciate it. Enjoy 'Carmelina':). Mark Pennella VP Patrick Buick GMC