Reviews
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Jonathan was awesome. I can't say enough. Never and I mean never had such a wonderful experience because of Jonathan. You should be very proud to have him on your team. Don't lose him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful comments about Jonathan! I'll pass this onto him and the entire team including the managers. They'll love it as well. Enjoy the new vehicle and thank you for the 5 star recognition. Everyone will appreciate it. Mark Pennella VP Patrick Buick GMC
Highly Recommend for Service
My vehicle suffered extensive damage in an accident which wasn't my fault. Patrick was fantastic at working with me as well as the other car's insurance carrier, including fighting them on trying to make me pay for part of the damage! Samantha in particular was a pleasure to work with. I would highly recommend them for anyone who needs repairs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind comments about us & Samantha. We truly appreciate it. I'll forward this onto the entire Collision Center. They'll love the 5 star recognition as well. Thanks again. Mark Pennella VP Patrick Buick GMC
Beware of Dennis Akselrod!
I had the unfortunate experience of dealing with Dennis Akselrod. He made me wait for over 35 minutes while he showed a customer a vehicle and I had an appointment! After that he low-balled me on my trade buy $3,000. He didn't respect my time and insulted me that was enough for me!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I totally agree and we do not condone the actions that Dennis exhibited. His explanation was that no one was available to assist the other client and he thought he would attempt to help them also. He should of put you in first place and ask them if they could wait until someone else freed up. He has been spoken to on how to handle these situations in the future by coming to the manager to explain and allow them to resolve it. As far as the appraisal for your trade-in is concerned, there are multiple reasons why one Dealership may be higher or lower than another. I'm somewhat surprised due to we consistently hear that we offer higher values than most, so I believe this is more of a rare case than normal. Our high volume with trade-ins indicates this as well. I'm very pleased that you received a great deal and are happy with your purchase and wish you well with it. Thanks again for the valuable information as it will help us identify areas that we can train and become even better. Mark Pennella VP Patrick Buick GMC
Frank
We have been coming to Patrick for many years. It is convenient for us as far as location and the people and service has been outstanding .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your continued business and kind comments. It's truly appreciated. I'll pass this onto both service & sales departments. They'll love it as well. Also, thank you for the 5 star recognition as it makes them proud to be working in this industry. Mark Pennella VP Patrick Buick GMC
Assistance with Bluetoothing Phone
Unfortunately I do not know the names of the two gentlemen who assisted me with problems connecting my phone to the car. However, they both continued to work with the phone and the car until the problem was solved. I really appreciate how very nice everyone is there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's great to hear! Thank you for your business and taking the time to recognize our employees. It means an awful lot to them. I'll pass this on to the entire team as they love reading these. Thanks again. Mark Pennella VP Patrick Buick GMC
Body Shop - excellent customer service and repair
Smooth process, excellent customer service, great communication and follow-up!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's great to hear! Thank you for your kind comments & business. I'll forward this onto our Collision Center. They love reading these along with the 5 star recognition. Mark Pennella VP Patrick Buick GMC
Maintenance and recall
In two occasions at the dealership we were greeted promptly by Jeff for the service and Andrew for the recall part. They are great guys, both have warm smiles with personality to match. While we waited in the lounge enjoying coffee and the cleanliness of the entire property. Everyone is always smiling , Helpful and friendly so it is always a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's so great to hear! Thank you for your business and kind comments about Jeff & Andrew. I'll pass this on to them and the entire sales & service team...they truly enjoy reading these and the pride it instills in them. They'll appreciate the 5 star recognition as well. Thanks again! Mark Pennella VP Patrick Buick GMC
Routine Service
Mario Marnone and Jeff Dahlen were both helpful in getting my 2010 GMC pickup scheduled and completing the regular service maintenance and tire check done in reasonable time. Thanks for their time and the service department employees for a fine job. Bob
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your welcome and thank you for your business and kind comments. Mario & Jeff will truly appreciate it as well. Keep enjoying the Sierra and thank you for the 5 star recognition. They love reading these. Mark Pennella VP Patrick Buick GMC
service on my vibe
Mario over the years has been very helpful keeping my 2003 Vibe running when i had repairs he would do his best . thanks Collin
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued business with us. I'll pass this on to Mario and the entire service center team. They'll appreciate it as well. Keep enjoying the Vibe and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC
Love Patrick!
We have been coming to Patrick for the last 6 years since coming to Pittsford and Mario has kept our aging vehicles in great shape, never doing any more than necessary and always communicating our options. When we needed to add a car we bought a Buick through Patrick and worked with Gary Johnson. Again, nothing but kudos and appreciation for his hard work. Just this past week we were finally faced with needing to replace one of our older cars and have seen again how wonderfully Patrick measures up to other dealerships. Respect for our time, our budget and our ethics all comes through every interaction we have had with the dealership. Even the little things of a comfortable waiting area with power outlets and really friendly shuttle drivers makes the experience great! Did I mention how much we appreciate Mario????
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic! Thank you so much for your kind comments & continued business with us. It's truly appreciated. I'll forward this on to Mario & Gary along with the entire service and sales team. They love reading these along with the 5 star recognition. Thanks again. Mark Pennella VP Patrick Buick GMC