Castle Rock Chevrolet GMC

(517 reviews)
Visit Castle Rock Chevrolet GMC
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 229-1699 (888) 229-1699
Used (866) 755-3043 (866) 755-3043
Service (866) 763-0008 (866) 763-0008

Reviews

(517 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Chevrolet GMC from DealerRater.

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Everyone has been great to work with.

Everyone has been great to work with. Ed has gone above and beyond to keep my wife on the road. Austin in sales has been very helpful with find a new vehicle as well for her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your business and review. The team is always here when you need us and we look forward to serving you in the future.

Bought a new corvette from this dealer several weeks ago,

Bought a new corvette from this dealer several weeks ago, with the agreement that the dealer " add ons " would be taken off the price and not included. During the finance process, I noticed the Lo Jack charge still on there, asked him to remove it, which he did, but then sneakily put another charge under another description on. I did not catch this until after I closed on the car, the next day. I called and spoke to the GM, Parma, and he agreed that it should have not been on there and charged. He informed me that he would mail out a check to reimburse me for that charge. Several weeks now, and no check. I will have to file a dealer complaint with the state and hope to get my money back. If not, I have to hire an attorney. DO NOT TRUST THESE PEOPLE AT CASTLE ROCK CHEVROLET. SALES PERSON WAS FINE, BUT THE GM AND FINANCE GUY WILL TRICK YOU, AND STEAL YOUR MONEY.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Great customer service with individual personalized

Great customer service with individual personalized attention. Rogan was especially knowledgeable and patient and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They did a real good job on the service.

They did a real good job on the service. They did it in a timely manner while I waited. I gave 4 stars because I called one day at about 10:00 am and got the service department voice mail. They never returned my call. Had to call again the next day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. This information has been passed along to our General Manager.

Hunter was great to work with!

Hunter was great to work with! Very pleased with everyone’s help that was involved!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again Karen!!

I was welcomed as soon as I walked in I told Scott what I

I was welcomed as soon as I walked in I told Scott what I was after and we went for a walk. We found the truck I was after and we made a deal on it. The finance guy helped me with everything and the guy who set up my dash on the truck was amazing as well. Thank you all Todd Rowan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Best car buying experience of my life.

Best car buying experience of my life. No hassle- no bait and switch - no locking you in a room with the finance guy. No upselling stuff you don’t need. Just in and out fair pricing. Refreshing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent service very nice service personnel fast check

Excellent service very nice service personnel fast check in comfortable waiting room paperwork totally understandable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! Thank you for choosing Castle Rock Chevrolet GMC!

Everyone was very helpful in the service department!

Everyone was very helpful in the service department! Keep up the good work! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The staff was very kind and accommodating.

The staff was very kind and accommodating. Even was able to get me a ride home when my ride fell through!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad we could help. The team is always ready to help.