Reviews
Write a reviewHighly competitive
I am always shopping always looking for the best deals and value. What I appreciate most in a dealership is knowledgeable friendly and genuine associates to help in the decision process. Mark Bice was very informative and truly engaged in helping me understand my options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're happy to hear that Mark was such a pleasure to work with! Come back and see us again any time!
Was shopping for a new truck
Mark Bice was our sales person and he was great at what he did. He made us feel very comfortable and answered all of our questions. He did not rush us. Our experience with his was by far the best and would buy my next vehicle from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Had a very bad experience, for 3 hours.
First I wanted to say this would have been my third vehicle purchured there but everything went wrong. First the sales lady we had was very nice but she had only been there for only 3.weeks.when she finished the paper work she said they could not find a bank to finance it for 84 mos. I did not know that,then she told us to come in the office where this man sat and he was the yes man, but we got a no. Actually, he wanted us to put down 6500.00 or our notes would be 600 a month. Screw this ill just keep the vehicle that I already had. I think we were mislead, and also we had a discount from ford to put down,so I will just mark this one up for a bad 3 hour experience. Won't be back there.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Carl, we regret that we could not reach an agreement on the vehicle you were interested in. We want our clients to have the best automotive experience, but it sounds like we let you down. If you are willing to give us another chance, please contact us at (615) 244-3615 so we can try and turn your experience around. Thank you, Wyatt Johnson Ford
Do not lease from them!!
Do not buy a car from here! I did a few months ago when it was Crown Ford and it was the worst experience. They made me feel like I was getting features that were not there. I realized this 20 minutes after driving off the lot and called immediately. The guy I bought it from said it was probably something with the settings and he would have the tech guys call me back. When they called they told me my car did not have those features and wasn't sure why he said they did. I called to complain and no one would take responsibility. They went as far to make me feel really stupid and uneducated. I came to them trusting them to fully disclose everything and give me the features I asked for. NEVER BUY OR LEASE FROM THEM!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Service Review
Have had my vehicles serviced at Crown Ford for quite a few years. Last two vehicles we bought at Crown Ford. Have had great service on the buying end from Bobby Ross. Every service manager that I have dealt with has been friendly and professional. I especially enjoy dealing with Randy Tant in the service department. He has always been friendly, courteous and professional.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
buying
Our salesman Alfredo Lanza did a wonderful job helping us with our purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ask for Jason
I had a gentlemen by the name of Jason Rote help me. He was EXTREMELY knowledgeable about the different vehicles within my budget. He really helped me feel good about my decision. Jason was honest and up front about everything, and when buying a car what else could you ask for. He was very personable and I enjoyed the whole experience. The manager was great too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2011 Ford Explorer
John wolf really helped us out. We love our new vehicle. Everything was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome group of people!
I love my 2016 Ford Fusion! I would like to give a special thanks to, John Wolf, Alfredo Lanza, Cowboy, and Marty Horn! Anything is possible at Crown Ford, because they're built "Ford Tough"!!!! Go see them, they won't let you down!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Cheryl! It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Great Service
I purchased a 2015 Ford Fiesta. I can into the dealership they took care of me right away. I love my Crown Ford family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase