Reviews
Highlander
Mark Ellison was great always provides great service and always helpfully. We keep coming back to dch to buy a car because of mark and joe Croce
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service !!!
George and the team made things very easy for me to purchase my new vehicle. We went to 3 dealerships before coming here and we felt so comfortable that we closed our deal. Happy customer!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tydrus
Ginny our salesperson wS knowledgeable and understood our needs. She never pressured but was available to us whenever we needed something. Jim Croce was knowledgeable caring and an excellent teacher He was patient
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service for large complex jobs
Excellent service in every aspect. Scheduling was quick and easy, the techs start rolling the cars in from the check-in line at 7:30am. My Camry has 92K miles so I scheduled a large job - replace timing belt / water pump / tensioners+pulleys / auxiliary belts / oil seals / thermostat / radiator hoses / coolant / valve cover gaskets. By 6pm same day, everything complete and the car runs great. You really can’t beat the service and reliability and knowledge of Toyota mechanics for large complex jobs. The customer wait area has plenty of chairs, bagels in the morning, some good pizza at lunch. All in all, a great service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a great experience visiting DCH Toyota City
I recently brought my 2018 Toyota Corolla in for it's regular 18 month maintenance. With Toyota Care it's free. Jose Rodriguez was my service advisor and he was totally professional, courteous and friendly and explained everything that was to be done. I was in and out in little over an hour. And they washed the car also. And while I waited in their modern, well appointed customer lounge, I watched their huge TV and had some complimentary bagels and coffee. I have been dealing with DCH Toyota City since 2012 and the are by far a cut above the rest. The best dealership and best service department that I have ever dealt with. And I have been driving for over 50 years. Thank you DCH!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
All in all it was a good experience. The financial aspects
The financial aspects was left for the last item, late in the evening and not very well explained . Papers given to me lacks any signatures. Could this be rectified?
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
New car
Joe Croce was an amazing very informative person to deal with in purchasing our Rav 4 2019 vehicle Eric our salesman was helpful in getting us our Dealership financing at 0 percent Thank you Joe and Eric
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Prius New
I arrived at Toyota City the first time in 13 years. Everyone was very friendly and Joe Croce showed me where the coffee was. The floor had been expanded and looked terrific. George Parker arrived with the new Prius and we went for a ride. I love the Prius! This one is more safety built and warns you if you are going out of your lane and if someone is approaching in your blind spot. George and Joseph made me feel at home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Highlander
AndGeorge Parker was a very helpful salesman and Joseph Croce was very knowledgeable delivery coordinator. I would definitely recommend these gentlemen if someone is considering a purchase at DCH Toyota City.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Camry XLE
Salesperson , John , and delivery coordinator , Joe, and financial manager, Menha, have been courteous and knowledgeable in assisting me with my new vehicle. I highly Recommend .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car