Jake Sweeney Buick GMC

(217 reviews)
Visit Jake Sweeney Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (513) 970-9652 (513) 970-9652
Used (513) 970-9677 (513) 970-9677
Service (513) 970-9727 (513) 970-9727

Reviews

(217 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jake Sweeney Buick GMC from DealerRater.

Want to share your experience with this dealership?

Write a review

Quickest most customer oriented experience ever!

I purchased a used Lincoln MKS and just wanted to say that Frank Lambert was the best! I knew what I was looking for and the price was more than fair. After my test drive it took the service dept more time to clean up the car than it did for me to settle on price and fill out all the forms (the garage was great, the process was just very fast...Thanks Steve Butsch!) Quickest "processing ever." I would refer the Bill Delord crew to anyone...and I WILL!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience!

We had a Wonderful experience. Redi was never pushy. He was very Informative and knew the vehicle well. Steve was able to get us the payment we wanted. And we were even thanked by Bill DeLord for our business. Overall great experience. Would buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great experience

Dealership was very clean. I was greeted right away when I walked in the door. Good selection of vehicles to compare on lot. Redi was very professional. He is very knowledgable about the cars he sells. He continuously went the extra mile to make sure we knew all about the cars we were looking at. Would recommend dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

purchase of chrysler van

what a great experience in buying a car. your slogan should be: buying a car made easy and pleasant. my wife saw our purchase on your website. she called and redi was extremely helpfull to her. we drove down from richmond,in and made the deal her and redi talked about on the phone. we will definitely recommend billdelord to all our friends. john and jody dillman. richmond,in. purchased a 2014 chrysler town and country touring. thanks again for such a friendly and pleasant experience. redi shehu was not only professional, he was pleasant to work with and has a good sense of humor. if the rest of your sales force is as good as redi, be sure you keep them. thanks redi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I like dealing with this dealership

Our Salesman Lee McCready was very attentive to our every need, he was patient and kind. We like the dealership which is cheery and bright and a nice welcoming hello from all the personnel. We are repeat customers for that reason. The service department is well run and all oil changes and maintenance work are done quickly and one is kept apprised of what needs to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Redi was great

Very good service. Redi was friendly, helpful and willing to go the extra mile to help me. There were some questions with the charger and the nav system in my vehicle, and even though he didn't know the answer, he found out and let me know by then end of the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Exceptional Salesman

Tom Kohls was outstanding. He was very professional and must say the best car salesman we ever had and we have purchased many GM cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

30,000 mile maintenance

The service team and salesmen at DeLord Cadillac or excellent. They treat you like family and are always friendly and helpful. They are priced right and always do a great job. "Try it you will like it Call me if you have any questions on my cell 513-292-6078

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Always First Rate Customer Service

After having my Buick in for service, Jeffrey Wright kept me up to date on the status of a hard-to-get part. I appreciated his honesty and ability to keep in touch knowing it would take longer than expected. He always has my interest at heart and I appreciate that. When returning to retrieve my car, I decided to test drive a Cadillac ATS and ended up working with Ron Morris who went out of his way to listen to my needs and making sure I got what I wanted. I left the dealership with a new car (my second vehicle from this dealership) and the confidence that Jeffrey and Ron will make sure that I and my vehicle will be well cared for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Very pleasant experience, AGAIN!

Going in Seven years working with the DeLord folks and it still seems to be getting better all the time. I've worked with Jeffrey in Service for most of that time and I really appreciate the honesty and straight forward attitude that Jeffery seems to come by so easily. This is not your "cut rate" kind of place. The service is first class and the work is backed by a superior product and an obvious desire to get it right the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.