Reviews
After the sale add-on product installation
When I purchased my new Cadillac CTS-4 I ordered under body and noise cancelling protective coating service. I took the car in this morning. Jeffery Wright the service writer greeted me promptly and courteously. He took care of the paper work very quickly and paid considerable attention to the importance of my schedule. The service was completed very professionally and in the time promised. As I was checking out to leave Service Manager Dale Boreing came out introduced himself to me and told if there is ever anything he can do to make my experience any better just let him know. This provided me the confidence that my needs will be handled. I realize I have options for my service alternatives but based on my experience I will go out of my way to go back to Bill DeLord Autocenter for my further needs. Thank you team you did a great job and I truly appreciate it. Keep up the good work, Keith
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buying was fun!
Was very happy with our salesman Frank Lambert. He was knowledgeable and experienced. The dealership was close to our home, and offers free car washes, with purchase. Love our Cadillac!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks you so much for the encouraging comments. Our "state of the art" car wash is a great benefit for doing business at Bill DeLord Cadillac. We believe a clean car is a happy car. We are glad you love your Cadillac. Bill DeLord
The sales team are outstanding
This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right vehicle for my wife and me. My original thought was either and SRX or an XT5 but after working with the 2 of us helped us settle in on a CTS-4. The rest of the team starting at Bill Delord to General Manager Jerry Perrow worked to put together a very compelling deal and made us feel like we were the most important customer they have. Frank Lambert helped us get the best price possible for our trade-in. As with my previous experience with this group of professionals Steve Butsch got us the best financing available and made the financing and deal closure super simple. Our hats are off to this outstanding group. I look forward to doing business with them again in the future. Thank you, Keith and Sally Drummond
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Keith and Sally. Myself and my staff will continue to work hard for you throughout the course of your ownership. Please do not hesitate to contact me personally with any concerns. Thank you for putting your trust in us. Bill DeLord
Third experience with Lee McCready
My husband an I will looking to trade in a vehicle that we had bought from Lee McCready. We found two that we were interested in. After shopping with Lee in near 90 degree weather, we met Lee in his office. He put the numbers together and since I owe to much over the true value of my present car, we could not make the purchase. Lee explained what I needed to do to get into a new car. I really appreciated the honest advice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the feedback. I hope Lee answered all of your questions. Hopefully we will be able to work with you is the future. Bill DeLord
Great service, warm reception, courteous salesman.
I was looking to buy a car and wanted a 2011 Lexus ES 350 model. I had trouble finding one until my husband saw this dealership on the internet. Our first experience with Bill DeLord was met with a warm reception, courteous salesman, and great service. I love my new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on the purchase of your Lexus. I think it is great when we can find a loving home for one of our quality pre-owned vehicles. I am so glad that Mike and Steve took good care of you. I will be sure to thank them for a job well done. Contact me personally anytime if you need anything. Bill DeLord
A return buyer
We came back to Bill Delord because we were very happy with the service we received with Tim Long when we put based a used SUV from them several years ago. We had also purchased a new GMC Envoy from them in 2007, which I still own.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review. Tim always works hard to keep his customers "Completely Satisfied". I will personally make sure to compliment him on a job well done. Bill DeLord
Super easy buying experience.
I have bought many cars over the years and I must say that this had to be the best buying experience I have ever had. Redi Shehu was my sales person and he was very cordial and made me feel very comfortable. There was no pressure put on me like you may find at other dealerships. I thought the entire buying process from test driving the vehicle to signing the paperwork went about as smooth and fast as it possibly could. I highly recommend buying from Bill Delord.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive feedback. It is always great to hear from one of our customers who is completely satisfied with their experience. I will make sure to compliment Redi and Frank for a job well done. Bill DeLord
Great car buying experience!
Great experience, no pressure, salesman took the time to make sure we were comfortable with our decision. I will definitely return for my next car purchase! I began this adventure 1 1/2 yrs ago and Ron Morris has kept in touch without being pushy letting me know if something came in I would be interested in. Thank you so much for your dedication and more so for your patience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Ruth. Ron will continue to take good care of you throughout your ownership. Bill DeLord
Outstanding Dealer and good to work wih.
I have purchased 4 cars from this dealer and they have been great to work with in all cases. The salesmen are friendly and they know the products. Their service is outstanding. When you have a problem, they go out of their way to solve it. Cars are becoming very complex and they have so many options you can get. If you have a problem understanding all these options and how they work and how you get them to work, the salesmen, sales manager, finance person and even the owner will help you even if it takes a lot of time. I would recommend this dealer to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much! It is our pleasure to be of service and we are so happy and thrilled that we met every expectation that you had! Thank you so much! This has really made our day! "First Care, than cars!" Bill DeLord Staff
Very pleased with the whole transaction
Great experince. Salesman very knowledgeable and through.Was very impressed with the dealership and would recomend the anyone. Wife loved your coffee machine. Thanks, Ben Chambers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ben, Thanks for your kind words. We will continue to do everything we can to make your ownership experience a great one with exceptional service. Bill DeLord