Jake Sweeney Buick GMC

(217 reviews)
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (513) 970-9652 (513) 970-9652
Used (513) 970-9677 (513) 970-9677
Service (513) 970-9727 (513) 970-9727

Reviews

(217 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jake Sweeney Buick GMC from DealerRater.

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Buying my 2017 Buick Enclave CXL at Bill DeLord Buick GMC

I had the pleasure of working with Redi Shehu to purchase my new Enclave. Absolutely everything was ready and spotless when I arrived. The transaction was seamless. I would certainly buy another vehicle from him. He's the best I've ever worked with making a car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback on you experience with Redi. He really works hard to make his customers completely satisfied. Call us anytime for assistance in satisfying any of your automotive needs. Bill DeLord

Dealer response

Thank you so much! It was a pleasure meeting with you! Please keep in touch and if you have any questions please give me a call any time! Redi S. Sales Consultant

Great car, great deal, great salesman

They had the car that we wanted for a good price. The salesman (Redi) was very helpful and we got the deal done in ~ 2 hours (test drive, trade-in evaluation, negotiation, and financing). Everyone at the dealership was very nice and very helpful. One of the easiest car buying experience of my life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I am very happy that you are happy! Redi prides himself on making the purchase experience as pleasant as possible. We appreciate your business. Bill DeLord

Redi Shehu

Just bought a new 2016 Buick Enclave from Redi. He was so patient with me and made the whole car shopping experience a breeze! He knew all the ends and outs of the car and he went out of his way to me me feel like a prioirty customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

I am glad you had the opportunity to work with Redi for your purchase. Thank you for allowing us to earn your business. Bill DeLord

Redi was fantastic to work with.

Tonight I purchased a 2014 GMC Sierra 1500 from Redi. He was able to work with me on a great deal for the truck. Redi had all of the paperwork set up in advance so that when I came to pick up the truck we were in and out quickly. He also took the time to go through setting up all of the technology for me. Overall great experience with Redi and I will go to him first for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are very appreciative of your kind words about Redi and your buying experience. Thank you for allowing us to serve you. Bill DeLord

Redi Shehu

Redi Shehu has sold me 3 cars now. The experience has been enjoyable each and every time. He is very personable and I feel like he truly tried to find me the best deal. I lease my cars and throughout the process he kept in touch with me to let me know if there were any incentive programs or pull through deals. This was greatly appreciated. I will definitely keep coming back to Bill Delord for my wife's next vehicle this year

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words. Redi is very thorough and considerate when he sells a car or truck. We strive to constantly improve with every customer contact. Bill D.

Completely satisfied

Redi made the whole experience exceptional. He was extremely helpful and knowledgable. We went in for a test drive and drove a new car home. Redi went above and beyond to make sure we were happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review. My greatest measurement of success is when our customers are happy. Redi does a fine job and both he and I will be here if you have any questions or require our assistance. Bill DeLord

Exceptional Customer Service

When we left the house that morning, we knew we were coming home with a new Buick. The only question, was where would we purchase it. We had previously test driven an Enclave at another dealership and the salesperson just wasn't knowledgeable or excited to see us. We decided that we would visit Bill DeLord Buick GMC Cadillac and look at their inventory. We arrived just as they were opening the doors and from the young lady who greeted us until the last person we saw, it was a pleasant experience. The enthusiasm of Tim Long was contagious as he took us on a test drive, explained the features and closed the sale. Tim did all of this without any high pressure sales. Steve did the financing paperwork and Mr. DeLord even stopped by. Although I didn't work with Frank, I want to thank him for noticing my military decal on my car and stopping by and thanking me for my service. Thanks Frank!! Thanks Tim! Bill DeLord Buick GMC Cadillac has gained another happy and loyal customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you Lenny and Beverly for your kind words about your experience purchasing a Buick Enclave from Bill Delord Buick, GMC, Cadillac in Lebanon, Ohio. Feel free to stop anytime to use our car wash and say hello to everyone. You are great blessing to me personally and if there is anything we can do for you, please let us know. Thank you again. Tim L.

Dealer response

Lenny: It was a pleasure doing business with you. Thank you so much for the coin. It is on my desk to remind me everyday of how "service" to others is so important. BD

Great used vehicle purchase experience

Thanks Tom K.. We had a great low pressure experience.. The process from online to delivery was exceptional.... Appreciate the quick and easy way of doing business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. I really appreciate the feedback. Tom and Steve work very hard to make our customers completely satisfied. We look forward to taking care of you throughout the course of your ownership. Bill DeLord

Buying a new Sierra

Tim Long was great to work with, would buy from him again. Have used service department for several years, and they are great, always do a good job in a timely fashion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Jim: Thank you for your kind words. We will continue to keep you completely satisfied throughout the course for your ownership. Bill DeLord

Lease buy out

We made an appointment at Bill Delord to review our end of lease options. We ended up purchasing our vehicle outright which was in our best interest at this time since we are so happy with our 2014 SRX. Our dealer representative for our visit was Ron Morris who we felt so comfortable with and made us feel at home without high pressure sales tactics. We never felt intimidated once during our visit. We left with a freshly washed and super clean car which is always important to us when we leave the dealer for service or otherwise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you. I am so happy that you love your SRX. Ron is a great asset to our company. He will take good care of you throughout the course of your ownership. Bill DeLord