Jake Sweeney Buick GMC

I was referred to ron morris as the person to talk to about looking at the car we purchased, great salesmen, very patient for what we wanted and helped us understand the features about the 2014 Cadillac srx we purchased. very professional and well knowledgeable about what he sells. I would recommend this dealership to any one asking about where to look & purchase there next vehicle.

I have been leasing from Bill DeLord, but this time I wanted to buy a Terrain. Redi was a joy to work with. His enthusiasm is contagious. I was excited to my new Terrain. This was probably the best experience I have had in the purchase or lease of a car. Thanks for all your help Redi! Debbie W

Mike bender did a great job and was not at all pushy and took his time to make sure I got all I could out of the deal. He went above and beyond his job I would recommend him to any one looking for a car or truck

This is our third car we have bought or leased from Bill DeLord. We keep coming back because they sales personnel, and leasing/financial assistance is excellent. We also love their service center. The center itself is clean, warm and inviting. Service of the car has always been outstanding.

We worked with Tim Long in early November 2016 on the purchase of our Cadillac Escalade. Tim and the other staff at Bill Delord in Lebanon are terrific, passionate about earning your business without the pressure.

Tom Long was great ,very helpful and easy to deal with I would tell my friends about his help if they need a car. David M Kirby.

Would definitely not bring your vehicle here for service. After being on countless phone calls with GM corporate for a measly $134 known service recall #12138 on a transmission dipstick tube failure this dealership would not honor the recall because apparently someone had already 'claimed' the warranty. GM corporate even admitted I had never received a recall notice according to their records. If the work was actually completed (never was as I am original owner) the dealership was supposed to install a foam tube in addition to replacing the dipstick to correct the vibration issue that causes the failure. Interestingly enough no foam on the broken dipstick. That should make it pretty clear recall work had never been completed. Besides a known design flaw...should be appropriately handled appropriately. As a former GM engineer and nothing but loyal GM customer for past 18 yrs its a real shame to lose loyalty for a lousy $134.

When you walk in the door. Everyone, not just the salesman who gets the next customer, stands up and greets you like you are a family member. It feels like I went to a family reunion where I knew everybody.Even after the sale was over, Ron Morris, called me back at least 3 days in a row to ask how everything was going and did I think I got a fair deal. I said absolutely!!! You know how new car things work. They do not play a game of "tricky" numbers. You know exactly what you are paying for. Mr. Delord even came out to talk with us after the deal was done. He will be a friend for life. My wife says it is because he is a of integrity. You have ample opportunity to give the business owner feedback in person. It simply was one of the most pleasant and memorable buying experiences I have ever had. Thanks Mr. Delord, Ron Morris, and the entire Delord family. May God continue to Bless your business.

We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving both a successful trade-in and the related purchase of a one-owner, 2014 Nissan Rogue SUV in absolutely superb condition, both inside and out. In fact, we'd for certain want to work with Mr. Long again during any of our future dealings at Bill DeLord! Simply put, he's the best!!! :-) In addition, we also want to thank Mr. Steve Butsch for his prompt, courteous and very efficient approach during our subsequent closing in the Finance Department.

I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be performed, however, when Jeff came into the waiting area and sat down I just knew it was bad news. He reassured me and told me that a part had to be ordered and he was looking at Friday at the latest for my car to be completed. He then offered me a loaner car and I was quickly on my way. Friday morning Jeff called to let me know that the part hadn't arrived and he had checked on the status and that it had been "shipped". He informed me if the part would arrive that day he would have to call the installer and schedule a time for them to come out and install it, so he said that it would probably be Monday when my car would be ready. I appreciated the call so that I didn't have to wait around all day for my car. But I do have to say that my car was ready late Friday and I picked it up on Saturday! I really appreciate how Jeff kept me informed about my car and also when the part did arrive, the installer was called and installed it the same day - now that's what I call great service! I live in Dayton and purchased my car from Bill Delord four years ago and have always taken my car to them for service. I could easily take my car to any Cadillac dealer in Dayton for service but I choose this dealer because of the fast, friendly and courteous service they deliver. Keep up the good work!