Fitzgerald Chrysler Dodge Jeep RAM Hagerstown

(159 reviews)
Visit Fitzgerald Chrysler Dodge Jeep RAM Hagerstown
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (301) 917-3549 (301) 917-3549
Used (301) 917-3588 (301) 917-3588
Service (301) 917-3535 (301) 917-3535

Reviews

(159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chrysler Dodge Jeep RAM Hagerstown from DealerRater.

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Excellent

Contacted Mike Kephart indicating an interest in the 2019 Jeep Cherokee. Mike was professional, knowledgeable, friendly, low pressure and a general all round nice guy. Answered all my questions plus providing answers to those we had not yet discussed. Our negotiations were very low key with a friendly atmosphere rather than "I need to put you in this vehicle and that is my interest." I do not need another an additional vehicle at this time for a family member but if I did Mike and Hoffman would be my go to vehicle store. Additionally the Finance Officer at the Chrysler dealership, can't remember name, also had a positive, friendly, helpful positive demeanor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your experience with us. We greatly appreciate your business.

New vehicle purchase

My experience at Hoffman Chrysler Jeep was pleasurable. My sales representative, Ian Miller, was knowledgeable and professional. The actual purchasing process was quick and easy. From the time I contacted them by email to the day I drove my new Jeep off the lot,this dealership was awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave your feedback. We greatly appreciate it.

Great Experience

I recently purchased a used car and Ian was very accommodating. He was very knowledgeable and helped me to set things up in the car before I left. The finance manager was also very friendly and accommodating. It was a great experience. I felt very at ease. I would defintely recommend anyone to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback we greatly appreciate it.

Good Experience With Quenton Dixon

Just purchased a 2018 Jeep Compass and didn't feel pressured and Quenton was very knowledgeable and helpful. Very Satisfied with the deal and trade. - P

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave your review. We greatly appreciate it.

Great experience

Ian Miller was one of the best sales persons I have ever dealt with.He was very personable and knew the answers to all my questions.I was able to get the jeep that I wanted.I will definitely recommend him to my family and friends.Great job Ian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. We greatly appreciate it and your business.

The best experience Quenton Dixon is the sales man to see

Let me just say Quenton Dixon is the man to see I bought and r/t 2018 charger one of the best experience I have ever had with buyer to salesman. The man to see if your looking for a car. Honest clean salesmen willing to work with you best he can possible

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your feedback. We greatly appreciate it.

Polite professional & thorough

Best experience that we have had purchasing a new vehicle 😀Our salesman ,Jaren was very knowledgeable and helpful. I would definitely purchase from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave a review. We greatly appreciate it.

Great

Great experience buying my Grand Cherokee. Everyone very friendly and professional. The most pleasant experience I've had buying a vehicle and I've bought a lot. Also enjoyed working with J Jack on the internet before even visiting the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated.

Another great experience!

This is the second Ram 1500 we've bought from Hoffman and we wouldn't hesitate to buy from them again. Allen made the process quick and painless and we got a fantastic deal on the truck we really wanted. Financing was easy also and we walked away with an extended bumper to bumper warranty for a little bit of nothing. Very happy with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. We greatly appreciate your business.

Quenton Dixon is the man to see for a deal!

This dealership has a much nicer vibe than most I’ve been to. I wasn’t pressured into leasing a vehicle or given a low ball offer on my trade. Quenton was incredibly professional and gave me his full attention even on a hectic and busy day where I showed up earlier than my appointment. Can’t say enough good things about Hoffman. I’m a lifetime customer for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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3 people out of 3 found this review helpful.
Dealer response

Thank you so much for your feedback. We look forward to a lifelong relationship with your as our customer.