Fitzgerald Chrysler Dodge Jeep RAM Hagerstown

(159 reviews)
Visit Fitzgerald Chrysler Dodge Jeep RAM Hagerstown
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (301) 917-3549 (301) 917-3549
Used (301) 917-3588 (301) 917-3588
Service (301) 917-3535 (301) 917-3535

Reviews

(159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chrysler Dodge Jeep RAM Hagerstown from DealerRater.

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Outstanding

By far the best dealership ive ever worked with. Quick, efficient and all my needs were fully met! My salesman Jaren was the best. All my business to this dealer and salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. We greatly appreciate you taking the time and your business.

Cherokee Purchase

This was my first experience with Hoffman and sales rep Quenton. Comparing this purchase with numerous others over my many years I rate this one as the most efficient and professional. Quenton was very competent in steering me through the entire process. I admired his expertise. I was also quite impressed with John and the financial process. He was very “smooth” and efficient. I was fortunate to have such a professional team selling me a Cherokee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for feedback. We greatly appreciate your business.

Another Cherokee Purchase

Pleasurable experience working with Ian, I was given opportunity to check out options and then decide what I wanted with out any pressure. Processing the sale was timely and I went home with my second Jeep Cherokee I have owned in my life time so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. We greatly appreciate your feedback.

Dealer response

Thank you so much for your feedback. We greatly appreciate it.

New Vehicle Purchase

I bought my first Jeep here 6 years ago and had to return here and I am so glad that I did.My Salesman was Quenton and he was AWESOME, Nothing hidden or sugar coated. Straight up with me and I ended up getting a better deal than we initially talked about.He made the whole experience a very pleasant one.I feel blessed to have had him with me during my experience today . I will definitely recommend this place to anyone looking to buy or trade a vehicle. Thanks Quen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We greatly appreciate your business.

The sales and Fin.staff were just great. Frank was the best

This is the second Chrysler that I have bought from Hoffman Chrysler and never had a bad time. All the sales people were just great. But I have to give credit where due to Frank our sales person he went out of his way and took more than he should to make we got what we were looking for. We are so pleased with Hoffman Chrysler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for your feedback. We greatly appreciate your business!

Painless!

Buying a new vehicle is generally pretty stressful so any time I experience it as smooth and painless is good. Ian and John were great to work with and helped me get the vehicle I needed at the price point that worked for me. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. It is greatly appreciated.

New Up-Grade

Really enjoyed having Ian as my sales man ... when things wasn’t working out for me, he promised to keep trying until some did work n finally after 3 tries, he called with a great deal... I’m very pleased with both of my Jeep purchase’s from Hoffman’s... I have no reason to go any where’s else ..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving your review and positive feedback. We greatly appreciate it.

No-pressure Experience

Frank Mattioli breaks the mold. He was helpful without being at all pushy. Knowledgeable but a good listener. I got just the car I wanted at the price and terms I wanted. (Wrangler Sport)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for leaving such a great review!

Second time

The second car I’ve bought from this dealer!! Definitely is my go to!!! Quenton is the best!! Fast, great pricing and really get the job done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much Quenton and all of us at Hoffman appreciate your business.

Great to work with

Easy to work with. Understood my needs and didn’t try to sell me anything I didn’t need. They were quick and I didn’t end up spending hours in the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review. We really appreciate your honest feedback.