Fitzgerald Chrysler Dodge Jeep RAM Hagerstown

(159 reviews)
Visit Fitzgerald Chrysler Dodge Jeep RAM Hagerstown
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (301) 917-3549 (301) 917-3549
Used (301) 917-3588 (301) 917-3588
Service (301) 917-3535 (301) 917-3535

Reviews

(159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chrysler Dodge Jeep RAM Hagerstown from DealerRater.

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Great people

This is third Wrangler I have brought from this dealership. Mike Kepheart was wonderful, he listened to what I wanted and found the perfect Jeep. Love my new wrangler. Quentin answer any questions I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

20+ year return Customer

I have been a lifelong customer of Hoffman's and have worked with Quenton Dixon on my last 2 vehicles. Quenton truly listens to what you want in a vehicle. He has come in big time with no hassles, feeling pressure, etc. I am super happy and look forward to working with him on my next purchase in a few years. Thanks Quenton!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

service dept

I bought a new car from this dealership. The dealership never put the SD card in. I had to wait 2 weeks to get a new card and it didn't work. I have taken it back two times and said they would order a new card and it would take a week. It's been over a month and I am still waiting. I won't buy a car from this dealership again!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Buying Experience

Quenton Dixon was very helpful through whole process and answered all my question and concerns Thank you for making me proud jeep owner Thank again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Top notch service all the way!

I couldn’t ask for a better experience buying a Jeep for our son who is stationed in Japan. Quentin went out of his way to help us and gave us top notch service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. We really appreciate your business and hope to see you again.

2019 Ram purchase

Bought a New Dodge Ram 1500 at this dealer! Their customer service is truly exceptional; it is what you can expect at this high end car dealer ship..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review we greatly appreciate it. We hope to see you again soon.

Excellent customer service.

Mr George is a great sales rep. We are extremely happy with our new jeep compass. We knew what we wanted and Mr. George got us in and out in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review. We greatly appreciate it.

Exceptional Service!

Bought a New Dodge Ram 1500 at this dealer! Their customer service is truly exceptional; it is what you receive at high end car dealers such Porsche and Mercedes! Way to go to Hoffman!! Emailed JJ with multiple follow-up requests and all were addressed in a timely manner. Thank you. Suzan R.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. I am so pleased that you were happy with our services. JJ

Jeep Renegade

Dealer was helpful, we really love our new Jeep Renegade, we would very much consider Hoffmans for our next vehicle purchase, will most likely do business with this dealer in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review. We hope to see you again soon.

Excellent

The sales rep was was quick, efficient and knowledgeable about the vehicle. This is the third vehicle we have purchased and will continue to do so

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review. We greatly appreciate it.