Bowser Chevrolet Monroeville

Sales team was super friendly! I came in to look at a used Subaru online. I didn’t realize it was an “as is” vehicle, which meant it needed repairs. However, they ended up working with me on a trade and I’m very happy with my purchase— so far it’s running great!

Joe is always friendly and efficient. All of the work done is explained. Always asks if they have done what you requested. He explained what the brake and tires numbers mean. They never act like you are dumb just because you are a lady.

The receptionist was amazingly helpful and professional. But, after reception everything went backwards. The salesman didn't know anything about anything. He was less than helpful and didn't give us any information. I knew more about the vehicle than he did during our visit. My wife and I only went there for this vehicle. We will not be returning or recommending the dealership again. The salesman and sales manager changed their attitudes during our visit. I told them I am a veteran, they moved with a purpose, and shook my hand. Amazing what happens when you say those words. Businesses should treat everyone with dignity and respect. Otherwise, in my opinion your business will suffer. The gentleman in finance was very helpful and explained everything to us. In the end though we were very unsatisfied with the customer service. My wife and I have been in the service industry for decades. We think all of you need to look at yourselves in the mirror. Customers come for your assistance and knowledge of the business. But, more importantly they expect respect from company representatives.

Knowledgeable and friendly staff who took their time to educate us about the buying process of owning or leasing a car. We test drove the Equinox but wound up with the Traverse that better got our needs.

Nice people. Good deal. However detailing of the vehicle has more to desire. They treated me well from the time I emailed to inquire about the truck to the time I drove it off the lot. Just wish they would of took another few minutes of cleaning up the truck. That’s my only complaint and really isn't a big deal.

Although the sales team were very nice we spend entirely too long at the dealership waiting on them when we had an appointment. Also the vehicle I ended up purchasing was new but was not exactly what I was looking for equipment wise. I think they were more interested in making the sale than what I wanted in a vehicle. I should have walked away after hour 4 instead of buying a vehicle I was not 100% set on at hour 8. I also learned the hard way not all dealerships allow a cooling off period, including this one.

I set up an appointment to come from out of town with the internet team. I was contacted several times by a couple of different people that I found out didn't actually work at that dealership when I got there. It only bothered me in the extent that I was driving 3 hours to get there and thought the people there were expecting me. My sales and finance guys were wonderful, they worked everything out for me while I was at work the next day and had all of the paperwork ready for me to sign when I arrived to pick the car up. During the test drive I felt a little vibration in the brakes, CJ had me pull it right into the service center and they resurfaced the rotors for me, which completely fixed the problem.

Was nice squeezed me in for oil change. Dropped car night before. Would have appreciated a call when it was done. After waiting, I called myself . Whoever was my service advisor never let me know. Also had no idea who was my service advisor when I picked it up. Luckily, the cashier was nice enough to find my paperwork and check me out.

I have been dealing with Day Chevrolet for over 30 yrs. My experience with sales, and especially with service has always been GREAT. I came in as a waiter, had an inspection, emissions and oil change done, within an hour and a half I was out the door, EXCELLENT SERVICE. Day Chevy has assume team, thanks.

My car needed inspection and the charging system checked. Kim at the service desk and Jim the technician were extremely helpful. I purchased my car from Day Chevrolet and look forward to taking it there for all of my service needs.