Reviews
The Service A appointment on our RV went very well from
The Service A appointment on our RV went very well from beginning to end. Russel took care of all the details and I was treated like a VIP. The intake went very smoothly, and even was served a complimentary hot breakfast from the in-house chef on duty. Upon pickup, the team answered all my questions, and we have plans to bring it back for a new fuel filter before our cross-country trip in a couple of months. The dealership is impeccably clean and one feels a sense of professionalism and capability when walking in the door. Excellent experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Keith, we're delighted to hear about your excellent experience with Russel and the team at Mercedes-Benz Asheville! It's great that you felt like a VIP and enjoyed our amenities. We look forward to seeing you again for your next service before your cross-country trip! Safe travels until then!
Service on GLE 350, excellent service from Darrell and
Service on GLE 350, excellent service from Darrell and his group as always and dealership is first class.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Harry, thank you for the fantastic feedback! We're delighted to hear that Darrell and our team at Mercedes-Benz Asheville provided excellent service. We appreciate your support!
Darrell did a great job!
Darrell did a great job! Appreciate Ricky providing transportation for me back to my home and picking me up! Very satisfied with the service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Michael, we're delighted to hear that Darrell and Ricky provided excellent service at Mercedes-Benz Asheville. Thank you for sharing your positive experience with us!
Appreciate the professional service and friendly
Appreciate the professional service and friendly environment. Darrell is fantastic to work with on service. He is always accommodating and thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us at Mercedes-Benz Asheville! We're delighted to hear that Darrell provided accommodating and thorough service. We look forward to serving you again in the future!
Carrigan Wynn was a fabulous saleswoman Professional
Carrigan Wynn was a fabulous saleswoman Professional and quick to respond. You could tell she enjoys helping people get their dream car. The financial assistance by Curt was also very kind, professional and not pushy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, we're delighted to hear that Carrigan and Curt provided you with such a positive experience at Mercedes-Benz Asheville. Thank you for your kind words! Enjoy driving your dream car!
I had a very good experience with all parts of the
I had a very good experience with all parts of the operation. Bery satisfied with transaction
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your confidence in Mercedes-Benz Asheville, and for your business. We are grateful to have you as a customer, Frank!
Stupendously satisfying.
Stupendously satisfying. Caleb exceptional going above and beyond telling me how to get rid of coffee cup on dash and watching out for our car. Tony so attentive to making sure we were well taken care of. My wife liked the peace and quiet of no tv nor music in lounge but Tony found me a tv to watch in the showroom. Loved that. Food a surprise and appreciated. Better than we’ve eaten in a long time. Looking forward to returning even though we live 77 miles away, this is my third SL but have never had such a pleasant experience getting service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Caleb and Tony made your experience at Mercedes-Benz Asheville so enjoyable! It's wonderful knowing you appreciated the peaceful lounge, attentive service, and even the food. We look forward to welcoming you back for more exceptional visits in the future!
Exceptional customer service.
Exceptional customer service. Explained all aspects of the repairs and causes. Highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're delighted to hear you had such a positive experience with our team at Mercedes-Benz Asheville. Thank you for recommending us!
Brig Lentz was extremely helpful finding the right car
Brig Lentz was extremely helpful finding the right car for us. Payment options were difficult at best. We never got to speak to a finance person. We did pay cash but trying to get them to accept it was not easy. In the frustration, we forgot the option to wire the money. (We bank out-of-state). They originally value our trade-in low and only raised it slightly. We could have bought any price vehicle on this lot and paid cash. We paid $40 for a walk through of the features and never got that. A person called the next day to get us set up on an app and basically said everything was digital and we could find the explanations on the car. Never have had this before. No one spoke to us but Brig.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Judy, thank you for sharing your experience with us. While we're glad Brig was helpful in finding the right car, we apologize for any inconvenience during the payment process and lack of communication regarding features at Mercedes-Benz Asheville. Your feedback is valuable to us as we strive to improve our services.
Was excellent easy to work.
Was excellent easy to work. No pressure would recommend Kelly to friends to my a from. We will be back. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Craig, we're delighted to hear that Kelly made your experience at Mercedes-Benz Asheville a positive one. Thank you for recommending us and we look forward to welcoming you back in the future!