Napoli Kia

Friendly. Easy to work with. Informative The video of the service was a first and a nice touch

Jen is always very pleasant to work with. She explains even to you. I always ask for her when my car is in gif service.

Very unprofessional , informed me that HE was only getting 180'for my car sale as if I cared . Car was given with a half tank of gas .. but i Seen him driving it AFTER i put a down payment

Lack of communication. Not returning phone calls. Neglecting customer concerns. Not empathetic and non-responsive Bad customer service

They gave me an appointment that was good for me and they were on time and very friendly.

Very clean , staff was polite and friendly . I was most happy with the speedy service

I’m so please with everything was done in my vehicle thank you very much

The service advices were great. The only thing I did not like was that whoever did my oil change left the front of my vehicle all dirty, but besides that everything else was fine.

Amazing service from start to finish, including; on time appointment, video inspection & efficient reporting during my service. Jen, Marissa & Berit at the Milford CT Service Center offer 100% trusted service expertise for all maintenance & repairs.

Establishing rapport with Alex two weeks prior to my visit may have helped how quick and smooth the process occurred. Alex provided me with multiple appointment opportunities and made efforts to answer all my questions. Sales manager Ashley was an absolute pleasure. I was not looking forward to the dealer experience because of how pushy car salesmen can be but Napoli was the complete opposite. I did not give the highest dealer rating because the car did not come with floor mats. I was not charged for mats but believe that should be included, especially on a lease.