Napoli Kia

(2,090 reviews)
Visit Napoli Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Reviews

(2,090 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

Want to share your experience with this dealership?

Write a review

Napoli Kia was able to exceed my expectations, I'm so

Napoli Kia was able to exceed my expectations, I'm so happy with my new vehicle and would highly recommend anyone interested in Kia's to check them out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Napoli Kia was able to exceed my expectations, I'm so happy with my new vehicle and would highly recommend anyone interested in Kia's to check them out!

We always have a great experience We love the people, the

We always have a great experience We love the people, the honesty, and convenience of the location the dealership is

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

No complaints.

No complaints. Friendly service. Reliable All repairs explained & I did not feel pressured into anything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They kept us informed about the progress of the service

They kept us informed about the progress of the service appointment. The concept of the video was good, but it didn't help too much, since it didn't note recommendations for specific services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good and fast service, waiting area is comfortable with

Good and fast service, waiting area is comfortable with nice coffee for free, service lady is very nice talk to you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Great staff answer all questions staff very

Great Great staff answer all questions staff very informative If any other issues I will return to this facility

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I purchased a car from them over a week ago and they

I purchased a car from them over a week ago and they still haven’t been able to locate the second set of keys. They are Lexus keys and they cost a lot of money to have the made . I have made several requests, but no one has gotten back to me. it is too bad because I really like the sales person that I dealt with. His name is John and he is a good guy, but I wish he would get back to me about the keys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jennifer is amazing!

Jennifer is amazing! Just an oil change BUT the service tech rumbled thru the glove box and left a mess 😱 What was he looking for? Will still return because I need Saturday appointments!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good services Good customer service Good comunication and

Good services Good customer service Good comunication and fast service All right Correct Okay Yes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everybody that was in the store was nice the guy that

Everybody that was in the store was nice the guy that helped us out was nice he asked if we needed anything to drink.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.