Napoli Kia

I had the pleasure to deal with Berrit, she was a pleasure to work with she was knowledgeable and kind

It was a good initial experience but dealer has been unresponsive after closing the sale. Our questions were answered, and we were given ample time to test drive and make our decisions. Ultimately we purchased two vehicles, and have been happy with the cars. My rating falls short in one primary area. The dealership offers 1 year of service on all cars. As part of our agreement, they agreed to match the three years of service that other dealerships were offering. It was late, and we were there after closing finishing the paperwork, and I failed to get the confirmation of the service agreement in writing. I called our salesman who said he would check and get back to me. I emailed the sales manger for a confirmation. I finally talked to a finance member about another question, who checked and saw only 1 year in the system. He said he would check on this and get back to me. I have not heard back from any of them. I had planned to recommend this dealer to friends whom I know are looking for vehicles, but I won’t be doing do now because no one is responding to my inquiries. I feel like they told us what we wanted to hear to make the sale, but had no intention of following through. Frustrating and disappointing now that I can’t even get a response to my request for confirmation.

Amazing customer service, very clean and tidy quick and easy and very helpful and sufficient

Was easy to get an appointment, friendly and efficient staff, no long wait for work done. Was happy with the service.

They were Very helpful and efficient, helped me with my service and recall in one visit.

Friendly staff, right on time for wait time, excellent detail on what is being done on the car and recommendations.

They were polite and respectful. They explained everything and detailed. And it only took a few hours to get everything done.

Excellent service and follow up. Took care of all issues to my complete and full satisfaction.

The whole experience was great from the specialists to the repair team.Thank you so much!

Everytime I go in for something small, I am always told something major has to be done. They used to automatically wash your car, now you have to ask (even after spending hundreds of dollars) and not even a decent job at that. Not always the most professional atmosphere either. Thought they were better than the other Kia dealers out there - now I am not so sure.