Napoli Kia

(2,090 reviews)
Visit Napoli Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Reviews

(2,090 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

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We had a wonderful experience with this team!

We had a wonderful experience with this team! Dave was amazing! No pressure.We felt very comfortable with dealing with Dave! He was very knowledgeable about what we were interested in and sold us on the spot! Highly recommend this dealership and be sure to ask for Dave! Extremely happy with our purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Frank, we're delighted to hear that Dave and the Napoli Kia team made your experience so positive! Thank you for recommending us and sharing your satisfaction with the purchase. Enjoy your new ride, we wish you safe travels ahead!

I appreciate Jennifer .

I appreciate Jennifer .. and Napoli service Thank you very much .. awesome job !!! Will come back for service !! Thanks !!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had a great service.

I had a great service. Very professional. They know what should be done for the car.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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I worked w Marissa who did a great job in navigating me

I worked w Marissa who did a great job in navigating me thru the car repair process. I had a significant amount of work done on my 2013 Kia Forte W/ 125k miles. She was a great help to me. I would have given 5 stars, but I was bummed by the car service. Thanks Marissa! P.S. LOVED the video! Very helpful. Good experience all around

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Quick service, car wash without asking was nice.

Quick service, car wash without asking was nice. I Received a video showing the service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Had my car serviced at Napoli Kia, this is the 3rd car

Had my car serviced at Napoli Kia, this is the 3rd car purchased from there. They are always professional & quick. Courtney greeted me when I pulled in & took great care of my car. I love that they send a video so you can see what is done during the service.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Valerie, we're delighted to hear that Courtney and the Napoli Kia team provided you with professional and efficient service. It's great to know you appreciate our video updates during your car's service. Thank you for being a loyal customer, we look forward to seeing you next time!

Very pleasant.

Very pleasant. Jennifer was very attentive. The car was done earlier than they said would which is good.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Paul, we're delighted to hear that Jennifer and the Napoli Kia team provided you with attentive service and exceeded your expectations on timing. Thanks for sharing your experience!

Overall, a good visit.

Overall, a good visit. Time frame for waiting for service to be completed was about 1 1/2 hr.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Appointment time and service completed on time.

Appointment time and service completed on time. Some delays getting into service due to lack of parking spaces. Too much space devoted to used and classic cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I went to dealership just to learn about different

I went to dealership just to learn about different options and test drive a car. I met with Juan and he was very helpful. I ended up getting a 2025 Sportage. I even was able to drive off the lot with it same day. I also had a great experience with the finance manager. Overall I was very happy with my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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