Napoli Kia

(2,090 reviews)
Visit Napoli Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Reviews

(2,090 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

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Thank you The car was clean, and received it back little

Thank you The car was clean, and received it back little long then , But it was Ok

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very good service person Berit, service was done on time.

Very good service person Berit, service was done on time. Everyone at Kia are very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had great communication with service, Communication

I had great communication with service, Communication was provided the whole time during the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jennifer Rios is very kind and professional.

Jennifer Rios is very kind and professional. She always keeps you up to date on the status of your vehicle. My vehicle was returned to me dirtier than it has given to KIA. There were grease finger prints all over my seat, center counsel, and doors left there by the mechanic.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The dealership was very clean and everyone was very

The dealership was very clean and everyone was very friendly. Dave helped my daughter buy a new car and he went above and beyond for us .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

When purchasing a used car you have to accept some risk.

When purchasing a used car you have to accept some risk. The ultimate deal was fair, but the experience was long and arduous. I spent a total of 7 hours over three days in the process and due to fatigue after waiting for delivery of the car for 2 hour despite having an appointment. Unfortunately, I now have a rear driver door that locks inconsistently and have to wait 30 days for the extended warranty to become effective. All in all,the car is nice but the delivery of the vehicle was not good and left a lasting impression.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They ran on time and did great work.

They ran on time and did great work. The office was very informative and pleasant to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great experience at Napoli.

Great experience at Napoli. Everything went as expected and prices were correctly communicated. Will be returning

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They do a good work that’s why I always go there Plus,

They do a good work that’s why I always go there Plus, you can watch the car through the video. I go no place but the dealer cause they know more about the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone was very friendly and kept me abreast of how

Everyone was very friendly and kept me abreast of how things were going along with my vehicle. The dealership itself was very clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.