Napoli Kia

They are always friendly. Service is always fast and the dealership is very comfortable. Always an excellent experience

The service dept always gets the job done while keeping us as customers in the loop. We really like the videos the mechanics send before they get to work. Marissa in the office is an absolute gem:-)

I had a very positive experience with Napoli service department I was greeted with a smile and a welcome . I was told what was going to be done and approximate time that it would take . I will definitely recommend Napoli Kia to anyone Fantastic customer service !!!!

Service is great! She is informative about the wait and tries to get us out as quickly as she can.

I have never been more disappointed with dealing with a business. So many issues with a car that was purchased less than 2 months ago. A misdiagnosis with the service department that caused me to have no vehicle for a very long time. Many of my phone calls were never returned from the start to finish of having this car. Still waiting on a call back that I don’t expect will come at this point. I will never use this dealer again. It has been nothing but frustration and a huge amount of my time has been completely wasted. I was also expected to drive my car to another dealer 30 miles away and the car would not accelerate. Clearly safety is of no priority.

The service team at Napoli Kia always remains professional through any problem, and works quickly to fix the issue.

Worst service I've received from a dealership and any other business. I've had to bring my car back three times now because the service team missed items that were damaged or damaged new items on their own. It's been a nightmare having to work with Napoli Kia. They have not treated my car with care. Items were recklessly thrown around inside my car, items on the outside of my car were damaged by the service team with no offer to replace or repair. The three times I have had to bring my car in, the service team couldn't be bothered to vacuum and clean up after themselves, or even secure the cover to my trunk correctly. Just abject carelessness across the board. My experience with Jen has been even worse. She failed to update me on the progress of my vehicle, once taking over a month to respond to me. She never answered any of my calls and would only respond when she needed something from me. The few times we met in person she was hostile and argumentative more focused on proving a point than ensuring my car was fixed. I really just want Napoli Kia to finally fix my car so I never have to deal with them again.

It was a very good experience. Courtney was great, the car was clean and I had shuttle rides to and from home.

The dealership,is awesome. They identify the problem. Told me exactly what the problem and how long it will take.

Great service, very helpful the,old cars are beautiful .missed the popcorn good coffee also